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Troubleshooting
Before You Call For Service…
Troubleshooting Tips
Save time and money! Review this list first and
you may not need to call for service.
“BAD PROBE” appears in the
display?
The probe has not been completely inserted
into the wall receptacle. Insert the probe
properly into the wall receptacle.
The probe is defective. Replace the probe.
Floor of the oven is warm,
even when the oven has not
been used?
The cooktop light is located below the oven
floor. When the light is on, the heat it
produces may make the oven floor get warm.
This is normal.
Food amount is too large for
Sensor Reheat?
Sensor Reheat is for single servings of
recommended foods. Use Cook Time for
large amounts of food.
“LOCKED” appears in the
display?
The control has been locked. Press and hold
CLEAR/OFF for about 3 seconds to unlock
the control.
Oven will not start?
A fuse in your home may be blown or the
circuit breaker tripped. Replace fuse or reset
circuit breaker.
Power surge. Unplug the microwave oven,
then plug it back in.
Plug not fully inserted into wall outlet. Make
sure the 3-prong plug on the oven is fully
inserted into wall outlet.
“PLEASE INSERT PROBE”
appears in the display?
Probe has been forgotten or not inserted
properly. Insert the probe properly into the
wall receptacle.
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