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OCCURRENCE POSSIBLE CAUSE/SOLUTION
Scratches or
abrasions on
cooktop surface.
Coarse particles such as salt or sand between cooktop and utensils can cause scratches. Be
sure cooktop surface and bottoms of utensils are clean before usage. Small scratches do not
affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used. See
"Cooktop Cleaning - Ceramic Glass Cooktop Models" section under General Cleaning.
Cookware with rough bottom has been used. Use smooth, at-bottomed cookware.
Brown streaks or
specks.
Boilovers are cooked onto surface. Use razor blade scraper to remove soil. "Cooktop
Cleaning - Ceramic Glass Cooktop Models" section under General Cleaning.
Areas of
discoloration with
metallic sheen.
Mineral deposits from water and food. Remove using a ceramic-glass cooktop cleaning
cream. Use cookware with clean, dry bottoms.
Poor baking results. Many factors affect baking results. Make sure the proper rack position is used. Center
food in the oven and space pans to allow air to circulate. Allow the oven to preheat to the
set temperature before placing food in the oven. Try adjusting the recipes’ recommended
temperature or baking time. If you feel the oven is too hot or cool, see "Adjusting Your
Oven Temperature" section in the Electronic Oven Control Guide.
Fan noise during
cooking operation.
A cooling fan may automatically turn on and off to cool internal parts. It is normal, and the
fan may continue to run even after oven is turned off.
Flames inside oven
or smoking from
vent.
Excessive spillovers in oven. Set self-clean cycle for a longer cleaning time.
Excessive spillovers in oven. This is normal, especially for pie spillovers or large amounts of
grease on the oven bottom. Wipe up excessive spillovers before starting the self-clean cycle.
If ames or excessive smoke are present, stop the self-clean cycle and follow the steps
under "Stopping or Interrupting the Self-Cleaning Cycle" in the Electronic Oven Control
Guide.
Oven smokes
excessively during
broiling.
Control(s) not set properly. Follow instructions under "Setting Oven Controls".
Make sure oven door is opened to Broil Stop Position.
Meat too close to the element. Reposition the rack to provide proper clearance between the
meat and the element. Preheat broil element. Preheat broil element for searing.
Grid on broiler pan wrong side up and grease not draining. Always place grid on the broiler
pan with ribs up and slots down to allow grease to drip into pan.
Grease has built up on oven surfaces. Regular cleaning is necessary when broiling
frequently. Old grease or food spatters cause excessive smoking.
Self-cleaning cycle
does not work.
Control(s) not set properly. Follow instructions under "Oven Cleaning" in the Electronic Oven
Control Guide.
Self-cleaning cycle was interrupted. Stop time must be 2 to 4 hours past the start time.
Follow steps under "Stopping or Interrupting the Self-Cleaning Cycle" in the Electronic Oven
Control Guide.
Soil not completely
removed after self-
cleaning cycle.
Set Self-Clean cycle for a longer cleaning time.
Failure to clean bottom front, top of oven or door areas outside oven seal. These areas
are not in the Self-Cleaning area, but get hot enough to burn on food residue. Clean these
areas before starting the Self-Clean cycle. Burned-on residue may be cleaned with a stiff
nylon brush and water or nylon scrubber. Be careful not to damage the oven gasket.
BEFORE YOU CALL (Solutions to Common Problems)