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OCCURRENCE
Entire cooktop does not operate.
Surface element does not heat.
Surface element too hot or not hot
enough.
Food not heating evenly.
Scratches or abrasions on ceramic glass
cooktop surface.
Metal marks on ceramic glass cooktop
surface.
Brown streaks and specks on ceramic
glass cooktop surface.
Areas of discoloration on ceramic glass
cooktop surface.
Avoid Service Checklist
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not
the result of defective workmanship or materials in this appliance.
POSSIBLE CAUSE/SOLUTION
House fuse has blown or circuit breaker has tripped. Check/reset breaker or replace fuse.
If the problem is a circuit overload, have this situation corrected by a qualified electrician.
Service wiring not complete. Contact installation agent or dealer.
Power outage. Check house lights to be sure. Call local electric company.
No power to appliance. Check/reset breaker or replace fuse. If the problem is a circuit
overload, or improper connection of the armored cable supplied with the appliance, have
this situation corrected by a qualified electrician.
Too low heat setting. Turn control to a slightly higher setting until element comes on.
Incorrect control is on. Be sure to use correct control for the element to be used.
Incorrect control setting. Raise or lower setting until proper amount of heat is obtained. Dial
markings are an indicator of relative heat settings and will vary slightly.
Lightweight or warped pans being used. Use only flat, evenly balanced, medium or
heavyweight cookware.
Voltage is incorrect. Be sure appliance is properly connected to the specified power source.
Use only flat bottom, evenly balanced, medium or heavyweight cookware. Pans having a flat
bottom heat better than warped pans. Cookware material affects heating. Heavy and
medium weight pans heat evenly. Because lightweight pans heat unevenly, foods may burn
easily.
Improper cookware. Select flat-bottomed cookware of a proper size to fit element.
Incorrect control setting. Raise or lower setting until proper amount of heat is obtained.
Coarse particles (such as salt or sand) are between cooktop and utensil. Be sure cooktop surface
and bottom of utensils are clean before use. Small scratches do not affect cooking and will
become less visible with use.
Cleaning materials not recommended for glass ceramic cooktop have been used. See Ceramic-
Glass Cooktop section in this Owner's Guide.
Cookware with rough bottom has been used. Use flat-bottomed, smooth utensils. See
Selecting Surface Cooking Utensils in this Owner's Guide.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on cooktop
surface. Use a mildly abrasive cleanser to remove marks.
Boilovers have cooked onto surface. Use razor blade scraper to remove soil. See Ceramic-Glass
Cooktop section in this Owner's Guide.
Cleaning materials not recommended for ceramic-glass cooktop have been used. Use
recommended cleaners and cleaning method. See Ceramic-Glass Cooktop section in this
Owner's Guide.
Mineral deposits from water and food. Wet surface with water and sprinkle on a cooktop
cleaning creme. Scrub with a clean damp paper towel until the stain disappears. Wipe remaining
paste away, then apply a small amount of cooktop cleaning creme and polish with a clean paper
towel. Use cookware with clean, dry bottoms. See Ceramic-Glass Cooktop section in this
Owner's Guide.