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Problem Possible Causes What to Do
Oven Will Not
Come On
The cooktop light is located
•
This is normal.
below the oven floor. When the
light is on, the heat it produces
may make the oven floor get
warm.
Floor of Oven is Warm,
Even When the Oven
Has Not Been Used
Probe has been forgotten or • Insert the probe properly into the wall
not inserted properly in the receptacle.
oven wall when using the Temp
Cook or Roast function.
“PLEASE INSERT
PROBE” Appears
on Display
A fuse in your home may be • Replace fuse or reset circuit breaker.
blown or the circuit breaker
tripped.
Power surge. • Unplug the microwave oven, then plug
it back in.
Plug not fully inserted into • Make sure the 3-prong plug on the oven is
wall outlet. fully inserted into wall outlet.
During Sensor Cooking, Reheat, • Do not open door until steam is sensed and
or Popcorn program, the door time is shown counting down on display.
was opened before steam could
be detected.
Steam was not detected in
•
Use Micro Cook to heat for more time.
maximum amount of time.
“SENSOR ERROR”
Appears on Display
The probe has not been • Insert the probe properly into the wall
completely inserted into the receptacle.
wall receptacle.
The probe is defective.
•
Replace the probe.
“BAD PROBE”
Appears on Display
If Something Goes Wrong
Before You Call for Service