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Before you call for service…
www.GEAppliances.com
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem Possible Causes What To Do
Freezer door pops open This is normal if, after •This indicates that there is a good seal on the freezer
when refrigerator door popping open, the freezer door. If the freezer door does not automatically close after
is closed door closed on its own. popping open, the rollers need adjusting. See Rollers.
Door does not close Rollers need adjusting. •See Rollers.
by itself
Refrigerator does Refrigerator in defrost cycle. •Wait about 40 minutes for defrost cycle to end.
not operate
Refrigerator control in •Move the refrigerator and freezer control to a
0 (off) position. temperature setting.
Refrigerator is unplugged. •Push the plug completely into the outlet.
The fuse is blown/circuit •Replace fuse or reset the breaker.
breaker is tripped.
Vibration or rattling Refrigerator is not resting •Adjust rollers (See Rollers).
(slight vibration on all four rollers.
is normal)
Motor operates for Normal when refrigerator •Wait 24 hours for the refrigerator to completely
long periods or cycles is first plugged in. cool down.
on and off frequently
Often occurs when large •This is normal.
(Modern refrigerators
amounts of food are
with more storage
placed in refrigerator.
space and a larger
Door left open. •Check to see if package is holding door open.
freezer require more
Hot weather or frequent •This is normal.
operating time. They
door openings.
start and stop often
Temperature controls set •See About the controls.
to maintain even
at the coldest setting.
temperatures.)
Refrigerator or freezer Temperature control not set •See About the controls.
compartment too warm cold enough.
Warm weather or frequent •Set the temperature control one step colder.
door openings. See About the controls.
Door left open. •Check to see if package is holding door open.
Freezer door popped open. •See the problem Freezer door pops open when
refrigerator door is closed.
Frost or ice crystals Door left open. •Check to see if package is holding door open.
on frozen food
Too frequent or too long
(frost within package
door openings.
is normal)
Food blocking freezer air vents. •Move items away from the back wall of the freezer.
Frequent “buzzing” Icemaker power switch is in •Set the power switch to the 0 (off) position. Keeping it
sound the I (on) position, but the in the I (on) position will damage the water valve.
water supply to the refrigerator
has not been connected.
Small or hollow cubes Water filter clogged. •Replace filter cartridge with new cartridge or with plug.
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