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Before you call for service…
38
Problem Possible Causes What To Do
Orange glow in the freezer
Defrost heater is on. • This is normal.
Refrigerator has odor Foods transmitting odor • Foods with strong odors should be tightly wrapped.
to refrigerator.
• Keep an open box of baking soda in the refrigerator;
replace every three months.
Interior needs cleaning. • See Care and cleaning.
Door not closing Door gasket on hinge side • Apply petroleum jelly to the face of the gasket.
properly sticking or folding over.
A door bin is hitting a shelf • Move the door bin up one position.
inside the refrigerator.
Moisture forms on Not unusual during periods • Wipe surface dry.
outside of refrigerator of high humidity.
Moisture collects inside Too frequent or too long • This is normal for the beverage center.
(in humid weather, air door openings.
carries moisture into
Due to the higher humidity in the • This is normal and may come and go as different food
refrigerator when doors
refrigerator, you may on occasion loads and environmental conditions change. Wipe dry
are opened)
experience fog or small amounts with a paper towel if desired.
of moisture in the refrigerator
compartment.
Interior light does No power at outlet. • Replace fuse or reset the breaker.
not work
Light bulb burned out. • See Replacing the light bulbs.
Water on kitchen floor Cubes jammed in chute. • Poke ice through with a wooden spoon.
or on bottom of freezer
Hot air from bottom Normal air flow cooling motor.
of refrigerator In the refrigeration process, it is
normal that heat be expelled in
the area under the refrigerator.
Some floor coverings are sensitive
and will discolor at these normal
and safe temperatures.
Refrigerator never Adaptive defrost keeps • This is normal. The refrigerator will cycle off after the door
shuts off but the compressor running during remains closed for 2 hours.
temperatures are OK door openings.
Refrigerator beeping Door open. • Close door.
Food isn’t thawing/ Packaging. • Increase time or re-package in plastic.
chilling
Wrong weight selected. • Select a larger weight.
Item with high fat content. • Select a larger weight.
Not using Chill/Thaw tray. • Place items on tray and allow space in between items for
better airflow.
Actual temperature not Unit just plugged in. • Allow 24 hours for system to stabilize.
equal to Set temperature
Door open for too long. • Allow 24 hours for system to stabilize.
Warm food added to refrigerator. • Allow 24 hours for system to stabilize.
Defrost cycle is in process. • Allow 24 hours for system to stabilize.
SelectTemp or Beverage Refrigerator compartment • This is normal. In order to minimize energy usage,
Center feature is not temperature control is set the SelectTemp and Beverage Center features are
working at warmest setting. disabled when the refrigerator temperature control
is set at the warmest setting.
Beverage Center feature • Press Beverage Center pad to restart.
turns off after six months
of continuous operation.
While QuickFreeze
™
is • This is normal.
enabled, the actual
freezer temperature
may drop as low as
–3°F (–19°C)