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Before you call for service… ge.com
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem Possible Causes What To Do
Top burners do not light Plug on range is not completely • Make sure electrical plug is plugged into a live, properly
or do not burn evenly inserted in the electrical outlet. grounded outlet.
Burner hole or slits on the side • Remove the burner caps and clean them. Check and
of the burner may be clogged. clean the electrode area for burned-on food or grease.
See the Care and cleaning of the range section.
Improper burner assembly. • Make sure the burner parts are installed correctly.
See the Care and cleaning of the range section.
Surface burners light The oven gas shut-off valve • To check the oven gas shut-off valve, remove the
but oven does not may have accidentally been drawer (see the Care and cleaning of the range section)
moved during cleaning or Remove the rear access panel by unscrewing the thumb
moving. screws in the upper left and right corner. Look for the
gas shut-off lever at the back of the range.
Burner flames very Improper air to gas ratio. • If range is connected to LP gas, contact the person
large or yellow who installed your range or made the conversion.
Control signals after You forgot to enter a bake • Touch the BAKE pad and desired temperature or the
entering cooking time temperature or cleaning time. SELF CLEAN pad and desired clean time.
or start time
Food does not bake Oven controls improperly set. • See the Using the upper oven section.
or roast properly
Shelf position is incorrect. • See the Using the upper oven section.
in the upper oven
Incorrect cookware or cookware • See the Using the upper oven section.
of improper size being used.
Oven thermostat needs • See the Adjust the upper oven thermostat—
adjustment. Do it yourself! section.
Clock not set correctly. • See the Using the clock and timer section.
Aluminum foil used improperly • See the Care and cleaning of the range section.
in the oven.
Oven bottom not securely • See the Installation of the range section.
seated in position.
Burners do not light Gas/Control Lockout feature • Allow the range to cool down and touch and hold the
is activated. GAS/CONTROL LOCKOUT pad (on some models) for
3 seconds until LOC disappears from the display.
Plug on range is not • Make sure electrical plug is plugged into a live, properly
completely inserted in the grounded outlet.
electrical outlet.
Gas supply not connected • See the Installation Instructions that came with your
or turned on. range.
A fuse in your home may be • Replace the fuse or reset the circuit breaker.
blown or circuit breaker tripped.
Burner parts not replaced • See the Care and cleaning of the range section.
correctly.
Lever is
shown closed.
PULL TO OPEN.
Thumb screws
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Troubleshooting Tips