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Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Before you call for service…
37
Problem Possible Causes What to Do
Water filter indicator light
remains lit after replacing filter (on
some models)
Water filter indicator must be reset Press WATER FILTER pad for 3 seconds to
reset the water filter.
Water filter indicator light is not lit (on
some models)
This is normal. This indicator will turn
on to tell you that you need to replace
the filter soon.
See About the Water Filter for more
information.
Handle is loose/handle has a gap. Handle needs adjusting See Attach Fresh Food Handle and
Attach Freezer Handle sections for de-
tailed instructions.
Refrigerator beeping This is door alarm Turn off or disable with door closed.
If door open and alarm is sounding, you
can only snooze the alarm.
Not cooling The cooling system is off See About Controls.
Water has poor taste/odor (on some
models)
Water dispenser has not been used
for a long time
Dispense water, until all water in system
is replenished.
Water in glass is warm (on some
models)
Normal when refrigerator is first
installed
Wait 24 hours for the refrigerator to
completely cool down.
Water dispenser has not been used
for a long time
Dispense water, until all water in system
is replenished.
Water system has drained Allow several hours for replenished
supply to chill.
Water dispenser does not work (on
some models)
Water supply line turned off or not
connected
See Installing the Water Line.
Water filter clogged or filter/bypass
plug not installed
Replace filter cartridge or remove filter
and install bypass plug.*
Air may be trapped in the water
system
Press the dispenser arm for at least 5
minutes.
Water in reservoir is frozen because
the controls are set too cold
Set the refrigerator control to a warmer
setting and wait 24 hours. If the water
does not dispense after 24 hours, call for
service.
Water spurting from dispenser (on
some models)
Newly installed filter cartridge Run cold water from the dispenser for
5 minutes (about 2 gallons)..
*Some models do not come equipped with the filter bypass plug. To obtain a free bypass plug, call 800-GECARES.
In Canada call 800.561.3344.