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Operating Instructions Safety InstructionsInstallation InstructionsTroubleshooting Tips
Consumer Support
40
Before you call for service…
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem Possible Causes What To Do
Top burners do not light Plug on range is not completely • Make sure electrical plug is plugged into a live,
or do not burn evenly inserted in the electrical outlet. properly grounded outlet.
Burner hole or slits on the side • Remove the burners (on models with standard twin
of the burner may be clogged. burners) or burner heads and caps (on models with
sealed burners) and clean them with a sewing needle
or twist-tie. Make sure you do not enlarge the holes.
On sealed burner models, check and clean the electrode
area for burned-on food or grease.
Improper burner assembly. • Make sure the burner parts are installed correctly.
See the Care and cleaning of the range section.
Drip pans (on some models) • Make sure the drip pans are installed correctly.
are not installed correctly.
Pilot(s) is (are) not lit • See the Light the Surface Burner Pilots section in the
(on standing pilot models). Installation Instructions.
Burner flames very Improper air to gas ratio. • If range is connected to LP gas, contact the person
large or yellow who installed your range or made the conversion.
Surface burners light The oven gas shut-off valve • To check the oven gas shut-off valve on sealed burner
but oven does not may have accidentally been models, remove the broiler drawer or kick panel
moved during cleaning or (see the Care and cleaning of the range section) and
moving. look for the gas shut-off lever at the back of the range.
• To check the oven gas shut-off valve on standard twin
burner models, raise the cooktop and look for the
gas shut-off lever at the extreme right rear corner.
(Standing pilot models do not have a gas shut-off valve
on the regulator.) Follow the directions in box A or B
that match your regulator type.
Lever is
shown closed.
PULL TO OPEN.
Sealed burner models
Lever is shown closed.
PULL TO OPEN.
Standard twin burner models
Lever is shown closed.
PULL TO OPEN.
Standard twin burner models
AB