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Before You Call For Service…
Radiant Cooktop
Save time
and money!
Review the charts
on the following
pages first and you
may not need to call
for service.
PROBLEM POSSIBLE CAUSE
SURFACE UNITS • Improper cookware being used. Use pans which are absolutely
WILL NOT MAINTAIN flat and match the diameter of the surface unit selected.
A ROLLING BOIL OR
COOKING IS SLOW
COOKTOP FEELS • Improper cookware being used. The glass cooktop surfaces may seem
HOT hotter than you are used to. This is normal. Use pans which are
absolutely flat.
SURFACE UNITS • A fuse in your home may be blown or the circuit breaker tripped.
DO NOT WORK Replace the fuse or reset the circuit breaker.
PROPERLY
• Cooktop controls improperly set. Check to see that the
correct control is set for the surface unit you are using.
SCRATCHES • Incorrect cleaning methods have been used. Scratches are not
(may appear as cracks) removable. Tiny scratches will become less visible in time as a
ON COOKTOP result of cleaning.
GLASS SURFACE
• Cookware with rough bottoms being used or coarse particles (salt
or sand) were between the cookware and the surface of the cooktop.
Cookware has been slid across the cooktop surface. To avoid
scratches, use the recommended cleaning procedures. Make sure
bottoms of cookware are clean before use, and use cookware with
smooth bottoms.
AREAS OF • Food spillovers not cleaned before the next use. See the Glass
DISCOLORATION cooktop cleaning section.
ON THE COOKTOP
PLASTIC MELTED • Hot cooktop came into contact with plastic placed on the hot cooktop.
TO THE SURFACE See the Glass surface – Potential for permanent damage section in the
Glass cooktop cleaning section.
PITTING (OR • A hot sugar mixture was spilled on the cooktop. Call a qualified
INDENTATION) technician for replacement.
OF THE COOKTOP
FREQUENT • Improper cookware being used. Use only flat cookware to
CYCLING OFF minimize cycling.
AND ON OF
SURFACE UNITS
UNRESPONSIVE • The keypad is contaminated. Clean the keypad.
KEYPAD
• Wait for the keypad area to cool down. Remove all items from the
keypad area. Turn the power to the cooktop on and off at the fuse box
or circuit breaker.