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Before You Call for Service
Dishwasher
Questions?
Use this
problem
solver
PROBLEM
POSSIBLE CAUSE WHAT TO DO
Control
panel lights
go off when
you’re
setting
controls
Time too long between
touching of selected
buttons
•
Each button must be touched within 30 seconds of the
others. To relight, touch any button again or open the
door and unlock (top control).
Water
standing in
the bottom
of the tub
Air gap is clogged •
Clean the air gap. See the Care and cleaning section.
High drain loop or air gap not
installed
•
Refer to the Installation Instructions for proper drain line
installation.
Water
won’t
pump out
of the tub
Drain is clogged
• If you have an air gap, clean it. See the Care and cleaning section.
•
If the dishwasher drains into a disposer, run disposer clear.
•
Check to see if your kitchen sink is draining well. If not,
you may need a plumber.
Steam This is normal • Warm, moist air comes through the vent during drying and when
water is being pumped out. This is necessary for drying.
Cycle
Sanitized
light
does not
illuminate
at the end
of the cycle
The door was opened and the
cycle was interrupted during
final rinse
• Do not interrupt the cycle by opening the door during the wash
cycle.
The incoming water
temperature was too low
• Raise the water heater temperature to between 120°F and 150°F.
Noise Normal operating sounds:
Detergent cup opening
Water entering dishwasher
The motor stops and starts at
various times during the cycle
Spray arms start and stop at
various times
Drain pump sounds during
pump out
Drain pump starts and stops
several times during each drain
Max Dry Fan
• These are all normal. No action is required.
Rattling dishes when the
spray arm rotates
• Make sure dishes are properly loaded. See the Loading the
dishwasher section.
Rattling silverware against
door during wash
• Tall utensils may be placed in the upper rack to avoid bumping
against inner door during wash cycle.
A white
film on
glassware,
dishware
and the
interior
This problem is likely caused
by a low quality phosphate-free
Dishwasher detergent
• To remove the white film, run your dishes through a dishwasher
cycle with citric acid. Use a WD35X151 citric acid kit found online.
Otherwise, use Lemi Shine (WX10X10019) found at your local
grocery store. Pour the citric acid in the detergent cup and
close the cover. Place the filmed but otherwise clean glassware
and dishware in the dishwasher. Leave silverware and other
metal items out of the dishwasher. Turn the dishwasher on
and let it run through a complete cycle without detergent. The
glassware, dishware, and dishwasher should come out film
free. Alternatively, a vinegar rinse may be used. Pour 1 cup of
vinegar into dishwasher just after the detergent cup opens and
let the dishwasher complete its cycle. This may be repeated
several times a year as needed. The use of a rinse agent such
as Cascade
®
Complete Rinse Aid may help minimize a repeat
build up of film. Also, the use of a highly rated detergent such as
Cascade
®
Platinum Pacs will help prevent film build-up.
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