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Questions?
Before you
call for
service…
PROBLEM POSSIBLE CAUSE
BURNERS DO NOT • Electrical plug is not plugged into a live power outlet.
LIGHT OR SPARK
• Gas not turned on.
RANDOMLY
• Burner parts not replaced correctly.
• Holes in the simmer rings or slits in the burner rings are clogged.
• Clogged orifice, or wet burners or electrodes.
BURNERS HAVE • Burner parts not replaced correctly.
YELLOW OR
YELLOW-TIPPED
FLAMES
• If burner flames look like (A), call for service. Normal burner flames
should look like (B) or (C), depending on the type of gas.
BURNER FLAMES • If cooktop is connected to LP gas, contact the person who installed
VERY LARGE your cooktop or made the conversion.
OR YELLOW
BURNER CONTROL • When the knob is at the OFF position, it must be pushed in before
KNOB WILL NOT it can be turned, and it can only be turned in a counterclockwise
TURN direction. Similarly, when the knob is in the LOW or X-HI
positions, it must also be pushed in to change flame settings.
A. Yellow flames: Call for
service.
B. Yellow tips on outer cones:
Normal for LP gas.
C. Soft blue flames: Normal
for natural gas.
The Problem Solver
Stainless Steel Cooktop