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Problem Possible Causes Action Required
Agitators touching Defective or dented bowl. Remove dents or replace bowl.
bottom or sides of
bowl. Defective agitator. Replace agitator.
Broken Whip Wires Batch size too large for mixer. Reduce batch size. (See Capacity Chart)
Items too fi rm, speed too high. Adjust recipe. Reduce speed.
Hand utensil dropped into bowl while Stop mixer before working on mixture.
mixing.
Broken Flat Beater Ingredients too cold or too large Wait for ingredients to reach room
(e.g. frozen butter, cream cheese temperature before mixing. Reduce
cut in chunks). chunk size.
Broken Dough Hook Batch size too large for mixer. Reduce batch size. (See Capacity Chart)
Adjust recipe.
Ingredients too cold or too large. Wait for ingredients to reach room
temperature before mixing. Reduce
chunk size.
Discoloration of mixed Bowl has not been thoroughly Clean the bowl again using a scrubber pad
product. cleaned. and applying pressure (refer to page 10).
Agitators won’t go onto Lack of lubrication and/or cleaning of Wipe planetary shaft with a clean damp
the planetary shaft easily. planetary shaft. cloth and lubricate the shaft with mineral
oil or food quality grease.
Troubleshooting