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Troubleshooting guide
Before calling for service, please read the following troubleshooting guide first. This can save
both time and money. The table contains common problems and solutions.
Problems
Causes Solutions
Refrigerator operation
The
compressor
does not work
The refrigerator is in the
defrosting cycle.
The refrigerator is not
plugged into a power
outlet.
The refrigerator is
turned OFF.
This is normal for an automatic defrosting
refrigerator.
Verify the plug is plugged in the socket firmly.
Press the “Power” button for 3 seconds or
more to restart the refrigerator.
The
refrigerator
runs frequently
or runs for too
long
The temperature is high
in the appliance or the
The refrigerator has
been powered off for a
period of time.
The automatic icemaker
is operating.
The door is opened
frequently or for long
The door of the fridge /
The temperature setting
for the freezer
The door gasket of the
fridge/freezer
compartment is dirty, worn,
cracked or mismatched.
The condenser on the
In this case, it is normal for the refrigerator
to run longer.
Normally, it takes 8 to 12 hours for the
refrigerator to totally cool down.
Ice-making process makes the refrigerator
run longer.
Warm air enters the refrigerator and causes
it to start frequently. Please do not open the
door too frequently.
Ensure the refrigerator is located on a level
surface and there is no food or container
holding the door open.
Set the temperature higher until a
satisfactory refrigerator temperature is
obtained. It takes 24 hours for the refrigerator
temperature to become stable.
Clean or replace the door gasket. A gap in
the door gasket can cause a longer running
time of the refrigerator
Wipe with dry duster.
High temperature in Fridge/Freezer compartment
High temperature
in the
freezer/fridge
High Freezer
The door is opened too
frequently or for too long
each time.
Temperature is set too
high.
The door is not closed
tightly.
The freezer temperature
is set too high.
Warm air will enter the refrigerator
whenever the door is opened. Try to open the
door less frequently
Reset the temperature.
Clean the condenser.
Set the freezer temperature lower. It
takes 24 hours for the temperature of the
refrigerator to become stable.
23
room.
Ensure the refrigerator is located on a level
surface and there is no food or container
holding the door open.
freezer is not firmly closed.
s set too low.compartment i
appliance is dirty.
The freezer temperature
is set too high.
periods of time.
Temperature