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Troubleshooting
PROBLEM
Drip tray and/or
steaming bowls tilt/
are unstable.
Unit will not turn on.
Delay start time
too short/too long.
Steaming takes too
long/little or no steam.
Rice cooked in rice
bowl is under/overcooked.
Unit beeps and
displays “
_ _
.”
Unit does not shut
off after steaming.
Food not cooked
uniformly.
Food done in bottom
tray, but not done in
top tray.
PROBABLE CAUSE/SOLUTION
• Drip tray installed incorrectly. Reorient the drip tray by looking for the marking on the handle of the drip tray
that reads “RIGHT” and place tray properly onto base.
• Check to ensure unit is plugged in.
• Adjust to a shorter or longer delay time.
• Removable collar not properly installed in water reservoir. Readjust removable collar to fit around heating
element.
• Heating element has accumulated deposits. Clean by putting 5 Tbsp. white vinegar into water reservoir;
then fill water reservoir with tap water to the MIN line. Turn unit on and set timer for 5 minutes. Allow liquid
to cool and then wash/dry all pieces thoroughly.
• Water level is too low, lid not placed on steam bowl, or removable collar not properly installed. Ensure only
one steaming bowl is used and/or readjust removable collar to fit properly around heating element. Ensure
lid is placed securely on steam bowl.
• Not enough water in reservoir. Add water to reservoir so it is between MIN/MAX lines.
• Unit has switched to Keep Warm mode. Turn steamer off if desired, or allow unit to keep food warm until
ready to eat.
• Steaming bowl overcrowded with food. Leave enough space for adequate steam flow.
• Food cooks faster in bottom tray. Always place the longer cooking food items in lower tray. Or, place one
tray (with the longer cooking food) onto the base and let steam first; then later add the second tray with
the shorter cooking food. Try not to block steam holes.
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