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9
Troubleshooting
PROBLEM
Cooker doesn’t turn
on.
Rice is not cooked.
Rice is mushy or
water overflows in
cooking.
PROBABLE CAUSE
• Cooker is not plugged in. Make sure rice cooker is plugged into a properly operating electrical
outlet.
• Not enough water/cooking liquid. Follow package directions or see Rice Cooking Chart for more
information.
• Carefully place cooking pot straight down in base. Make sure cooking pot is seated securely by
rotating the pot left and right. NOTE: If cooking pot is bent or warped, it will not seat properly
in base and, therefore, will not conduct heat correctly. To replace cooking pot, call the toll-free
Customer Assistance number listed on the cover of this guide.
• Too much liquid added to cooking pot. Reduce liquid.
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