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Troubleshooting
PROBLEM
Ice cream is not firm enough or
ice cream maker is still running
after 60 minutes.
Ice cream maker stops churning
before ice cream is ready.
PROBABLE CAUSE/SOLUTION
• The freezer bowl was not in the freezer long enough (preferably overnight).
• The freezer is not cold enough. Ice cream sets at 10º to 14ºF (-12º to -10ºC). If the freezer
is not at 0ºF (-18ºC), the ice cream will not set.
• Too much mixture was put in freezer bowl. Maximum fill is 1 quart.
• Ingredients are warm or at room temperature.
• The freezer bowl was left at room temperature for more than 5 minutes before use.
• The freezer door was opened and closed too many times during the freezing process.
• The freezer bowl has a thick coating of ice on the walls. After washing, dry completely
prior to placing back in freezer.
• Mix-in ingredients, such as chocolate chips or chopped nuts, added too soon. Wait until ice
cream has churned for at least 15 minutes or until mixture is thick and has started to freeze
before adding.
• The mix-in ingredients are too large causing the paddle to jam. Chop nuts or other ingredients
before adding.
• Too large a quantity of mix-in ingredients have been added. Add one cup or less of mix-in
ingredients.
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