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Troubleshooting
Before calling service for assistance, check through the
following list, there may be nothing wrong.
First of all, check to see that there are no interruptions in
the gas and electrical supplies, and, in particular, that the
gas valves for the mains are open.
If the burner does not light or the flame is not uniform
around the burner.
Check to make sure that:
• The gas holes on the burner are not clogged.
• All of the movable parts that make up the burner are
mounted correctly.
• There are no draughts around the cooking surface.
If the flame does not stay lit.
Check to make sure that:
• You press the knob all the way in.
• You keep the knob pressed in long enough to activate
the flame failure device.
• The gas holes are not clogged in the area corresponding
to the flame failure device.
If the burner does not remain on when set to "Low".
Check to make sure that:
• The gas holes are not clogged.
• There are no draughts near the cooking surface.
If the cookware is not stable.
Check to make sure that:
• The bottom of the cookware is perfectly flat.
• The cookware is centered correctly on the burner .
• The support grids have not been inverted.
If your oven releases alot of smoke during cooking.
Check to make sure that:
• You have selected the correct cooking mode for the type
of food and the dish is in the correct recommended shelf
position.
• The temperature is correct for the type of cooking
required.
• The oven interior is clean. Food residue encrusted onto
the enamel coating inside the oven becomes charred
and creates both smoke and odours.
• Dish is placed onto baking tray, splashes of grease or
overflows onto very hot surfaces create smoke.
If, despite all of these checks, the cooker does not function
properly and problem persists, call Hotpoint Service (see
KEY CONTACTS, back page), informing them of:
- The type of problem.
- The abbreviation used to identify the model (Mod. ...) as
indicated on the warranty.
IMPORTANT:
Never call upon technicians not authorized by the
manufacturer, and refuse to accept spare parts that are
not original.