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Before You Call for Service
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Check the following list to be sure a service call is really
necessary.
If surface burner fails to light:
+ check to be sure unit is properly connected to power
supply.
+ check for a blown circuit fuse or a tripped main circuit
breaker.
+ check to be sure burner is correctly rated for your type of
gas.
* check to be sure burner ports or ignition ports are not
clogged.
+ check to be sure ignitor is dry and clicking. Burner will
not light if ignitor is damaged, soiled or wet. If ignitor
doesn’t click, turn control knob OFF.
+ check to be sure the burner head is correctly seated on the
burner base.
If the flame is uneven:
+ burner ports may be clogged.
+ flame setting may need to be adjusted.
If surface burner flame lifts off the ports:
+ contact an authorized Jenn-Air Servicer.
If surface burner flame is yellow in color:
+ contact an authorized Jenn-Air Servicer.
+ some yellow tips on the flames are acceptable when
using LP gas.
If You Need Service:
+ Call the dealer from whom your appliance was purchased
or call Maytag Appliances Sales Company, Jenn-Air
Customer Assistance at 1-800-688-l 100, or 1-423-472-
3333 to locate an authorized service company.
+ Be sure to retain proof of purchase to verify warranty
status. Refer to WARRANTY (last page) for further
information on owner’s responsibilities for warranty ser-
vice.
+ If the dealer or service company cannot resolve the prob-
lem, write to Maytag Appliances Sales Company, Attn:
CAIRSM Center, P.O. Box 2370, Cleveland, TN 37320-
2370, or call l-800-688-1100 or l-423-472-3333.
U.S. customers using TTY for deaf, hearing impaired or
speech impaired, call l-800-688-2080.
NOTE:
When writing or calling about a service prob-
lem, please include the following information:
a. Your name, address and telephone number;
b. Model number and serial number;
c. Name and address of your dealer or servicer;
d. A clear description of the problem you are
having;
e. Proof of purchase (sales receipt).
+ User’s guides, service manuals and parts catalogs are
available from Maytag Appliances Sales Company, Jenn-
Air Customer Assistance.
All specifications subject to change by manufacturer with-
out notice.