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Oven cooking results not what expected
■ Is the range level?
Level the range. See the Installation Instructions.
■ Is the proper temperature set?
Double-check the recipe in a reliable cookbook.
■ Is the proper oven temperature calibration set? See “Temp
Adjust” in the “Setup” section.
■ Was the oven preheated? See “Bake,” “Broil,” or “Convect
Bake” section.
■ Is the proper bakeware being used? See “Bakeware”
section.
■ Is the oven vent blocked? See “Oven Vent” section.
■ Are the racks positioned properly?
See “Positioning Racks and Bakeware” section.
■ Is there proper air circulation around bakeware?
See “Positioning Racks and Bakeware” section.
■ Is the batter evenly distributed in the pan?
Check that batter is level in the pan.
■ Is the proper length of time being used?
Adjust cooking time.
■ Has the oven door been opened while cooking?
Oven peeking releases oven heat and can result in longer
cooking times.
■ Are baked items too brown on the bottom?
Move rack to higher position in the oven.
■ Are pie crust edges browning early?
Use aluminum foil to cover the edge of the crust and/or
reduce baking temperature.
Broiling results not what expected
■ Is there excessive smoking? Food may be too close to the
broil element or may have excessive fat. Move rack to a lower
position.
■ Is the oven door closed? Close oven door.
■ Was the broil element preheated? Allow broil element to
preheat for 5 minutes.
Ventilation system not capturing smoke efficiently
■ Is there proper cross ventilation in the room or makeup
air?
See the Installation Instructions.
■ Is the outside wall cup shut or blocked?
■ Was the range and air filter installed properly?
See the Installation Instructions.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. These factory specified parts will
fit right and work right because they are made with the same
precision used to build every new JENN-AIR
®
appliance.
To locate factory specified parts in your area, call us or your
nearest JENN-AIR
®
designated service center.
In the U.S.A.
If the problem is not due to one of the items listed in the
“Troubleshooting” section…
Call the dealer from whom your appliance was purchased, or call
Jenn-Air at 1-800-JennAir (1-800-536-6247) to locate an
authorized service company. When calling, please know the
purchase date and the complete model and serial number of your
appliance. Be sure to retain proof of purchase to verify warranty
status.
If the dealer or service company cannot resolve your problem,
write to:
Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Web address: www.jennair.com
Or call: 1-800-JennAir (1-800-536-6247)
U.S. customers using TTY for deaf, hearing impaired or speech
impaired, call: 1-800-688-2080.
NOTE: When writing or calling about a service problem, please
include the following information:
1. Your name, address and daytime telephone number.
2. Appliance model number and serial number.
3. Name and address of your dealer or servicer.
4. A clear description of the problem you are having.
5. Proof of purchase (sales receipt).
User’s guides, service manuals and parts information are
available from Jenn-Air Brand Home Appliances, Customer
eXperience Center.
Accessories List
Stainless Steel Cleaner and Polish
(stainless steel models)
Order Part Number 31462
All-Purpose Appliance Cleaner
Order Part Number 31682
Gas Grate and Drip Pan Cleaner
Order Part Number 31617
Wok
Order Part Number AO142
Drying Rack
Order Part Number DRYINGRACK
Magnetic Door Spacer
Order Part Number 8010P146-60