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21 Before You Call for Service
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If foods do not broil properly:
♦ The control may not be set properly.
♦ Check rack position. (See pages 9 and 12.)
♦ Voltage into house may be low.
If baked food is burned or too brown on top:
♦ Food may be positioned incorrectly in oven. (See
“Cooking Made Simple” booklet.)
♦ Oven not preheated properly.
If foods bake unevenly:
♦ The oven may be installed improperly.
♦ Check the oven rack with a level.
♦ Stagger pans, do not allow pans to touch each other or
oven wall.
♦ Check instructions for suggested placement of pans on oven
rack. (See “Cooking Made Simple” booklet.)
If oven door will not unlock:
♦ Oven may not have cooled to safe temperature after self-
cleaning process.
If oven baking results are less than expected:
♦ The pans being used may not be of the size or material
recommended for best results. (See “Cooking Made
Simple” booklet).
♦ There may not be sufficient room around sides of the pans
for proper air circulation in the oven.
♦ Check instructions for preheating, rack position and oven
temperature.
♦ Check oven temperature when convection baking.
Decrease conventional baking temperatures by 25°F.
If baking results differ from previous oven:
♦ Oven thermostat calibration may differ between old and
new ovens. Follow recipe and use the directions in this
guide before calling for service since the calibration on
the previous oven may have drifted to a too high or too
low setting. (See p. 7 - Adjusting Oven Temperature.)
Check the following list to be sure a service call is really necessary. A quick reference of this guide may prevent an unneeded
service call.
If the oven fails to operate:
♦ Check for a blown fuse or a tripped circuit breaker.
♦ Check if oven is properly connected to electric outlet.
If clock, indicator words, and/or lights operate but oven
does not heat:
♦ The controls may have been set incorrectly.
♦ Clock controls may be set for a delayed bake function.
♦ The Oven Control Lockout may have been set. (See page
6.)
If the oven light and/or clock does not function:
♦ The light bulb is loose or defective.
♦ Check power supply, circuit breaker or fuse.
♦ The oven light does not work during self-cleaning pro-
cess.
There is a strong odor or light smoke when
oven is turned on:
♦ This is normal for a new wall oven and will disappear
after a few uses. Initiating a clean cycle will “burn off”
the smells more quickly. Turning on a ventilation fan will
help remove the smoke and/or odor.
♦ Excessive food soils on the oven bottom. Use a self-clean
cycle.
If oven will not activate the self-cleaning process:
♦ Controls may be improperly set.
♦ Check the “Clean” and “Stop” time settings and the cur-
rent time of day on the clock.
If oven did not clean properly:
♦ Oven may need longer cleaning time.
♦ Excessive spills were not removed prior to self-cleaning
process.