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Drain Air Gap
Vacation or Extended Time Without Use
TROUBLESHOOTING
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
refer to the warranty page in this manual and scan the code with your mobile device, or visit http://jennair.custhelp.com.
In Canada, visit www.jennair.ca (website may not be compatible with some mobile devices).
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
Jenn-Air Brand Home Appliances
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
Some state or local plumbing codes require the addition of a drain air gap between a built-
in dishwasher and the home drain system. Check the drain air gap when your dishwasher
is not draining well.
The drain air gap is usually located on top of the sink or countertop near the dishwasher.
NOTE: The drain air gap is an external plumbing device that is not part of your dishwasher.
The warranty provided with your dishwasher does not cover service costs directly
associated with the cleaning or repair of the external drain air gap.
To clean the drain air gap
Clean the drain air gap periodically to ensure proper drainage of your dishwasher. With
most types, you lift off the chrome cover. Unscrew the plastic cap. Then check for any soil
buildup. Clean if necessary.
To reduce the risk of property
damage
■ If you will not be using the dishwasher during the summer months, turn off the water
and power supply to the dishwasher.
■ Make sure the water supply lines are protected against freezing conditions. Ice
formations in the supply lines can increase water pressure and damage your
dishwasher or home. Damage from freezing is not covered by the warranty.
■ When storing your dishwasher in the winter, avoid water damage by having your
dishwasher winterized by authorized service personnel.
PROBLEM RECOMMENDED SOLUTION
DISHWASHER DOES
NOT RUN OR STOPS DURING
A CYCLE
NOTE: It is normal for the dishwasher to repeatedly pause several times during a cycle.
If the Start/Resume light is blinking, close the door and push START/RESUME.
Be sure the door is closed and latched.
Check that there is not an interference with large casserole dishes and the wash system at the back
of the dishwasher. Adjust loading as necessary to ensure door is closed and latched.
Be sure you have selected a cycle. See “Cycle and Option Descriptions” section.
Be sure there is power to the dishwasher. A circuit breaker or fuse may have tripped. Replace the
fuse or reset the circuit breaker. If the problem continues, call an electrician.
Has the motor stopped due to an overload? The motor automatically resets itself within a few
minutes. If it does not restart, call for service.
If lights other than Start/Resume blink and the unit will not run, you will need to call for service.
Check that the water shutoff valve, if installed, is turned on.
DETERGENT REMAINS IN
THE DISPENSER OR
TABLET IS ON BOTTOM
OF TUB
Check for dishware such as cookie sheets, cutting boards, or large containers, etc., that may be
blocking the detergent dispenser from opening properly.
Be sure your detergent is fresh and lump free.
Be sure the cycle has completed (the Clean light is on). If it has not completed, you will need to
resume the cycle by closing the door and pressing START/RESUME.