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Before You Call
Solutions to Common Problems
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences
that are not the result of defective workmanship or materials in this appliance.
OCCURRENCE POSSIBLE CAUSE/SOLUTION
Surface burners do not light. Surface Control knob has not been completely turned to LITE. Push in and turn
the Surface Control knob to LITE until burner ignites and then turn control to
desired flame size.
Surface burner flame burns half way
around.
Surface burner flame is orange.
Be sure gas supply valve is open.
Gas-air mixture needs a straight line to travel. Be sure burner is properly seated
in its support (models with open burners only).
Burner ports or slots are clogged. With the burner off, use a small-gauge wire
or needle to clean ports or slots.
Power cord is disconnected from outlet (electric ignition models). Be sure cord
is plugged securely into outlet.
Electrical power outage (electric ignition models). Burners can be lit manually.
See Setting Surface Controls in this Use & Care Guide.
Burner ports or slots are clogged. With the burner off, clean ports with a small-
gauge wire or needle to clean ports or slots.
Moisture is present after cleaning. Lightly fan the flame and allow burner to
operate until flame is full. To avoid this occurrence dry the burners thoroughly
following instructions under General Care & Cleaning.
Dust particles in main line. Allow the burner to operate a few minutes until flame
turns blue.
In coastal areas, a slightly orange flame is unavoidable due to salt air.
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