Filter
Top Products
Before You Call
• Solutions to Common Problems
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that
are not the result of defective workmanship or materials in this appliance.
OCCURRENCE POSSIBLE CAUSE/SOLUTION
Entire cooktop does not operate Cooktop controls are locked. Set the cooktop controls to unlock the Cooktop
(See p. 11 for further instructions).
Make sure household electrical circuit breaker is ON and that power is properly
supplied to the Cooktop.
Service wiring is not complete. Call 1-800-4-MY-HOME® for installation
assistance (See back cover).
Electrical power outage. Check house lights to be sure. Call your local electric
company for service.
Cooktop turns OFF while cooking
The automatic shut-off feature will turn all of the Cooking Zones and the entire
Cooktop OFF after any Cooking Zone has been in continuous use for 18 hours.
Cooktop internal heat sensor has detected high temperatures inside the
appliance. Be sure the appliance vent holes are not blocked. Refer to the
Installation Instructions supplied with the cooktop for more detailed
cooktop installation information.
Fluids spilled or object lying on controls area of cooktop. Clean spills or remove
object. Repower cooktop.
Cooking Zone does not heat food No cookware was placed on the Cooking Zone, or the cookware material type is
incorrect for Induction Cooking.
Cookware bottom not large enough for Cooking Zone.
Cookware is warped or in poor condition.
Cookware is not centered on Cooking Zone.
Cookware resting on cooktop trim or does not rest completely on cooktop
surface.
No power to the appliance. Check steps under "Entire cooktop does not
operate" in this checklist.
Incorrect Cooking Zone control setting. Make sure the correct control is ON for
the Cooking Zone being used.
Cooking Zone heats food too hot or Incorrect power level setting. Adjust the power level setting higher or lower and
not hot enough refer to recipe for guidance and adjust accordingly.
Food does not heat evenly Lightweight or warped pans were used. Be sure to use good quality cookware.
Use only flat bottom, evenly balanced medium or heavyweight cookware. Heavy
and medium weight pans heat evenly. Because lightweight pans heat unevenly,
foods may burn more easily (See p. 8 for further information).
Adjust Cooking Zone power level setting until the proper amount of heat is
obtained.
Poor cooking results Many factors affect cooking results. Adjust the recipe's recommended power
levels or cooking times.
Cookware is too lightweight or warped. Use heavier quality cookware so foods
being prepared may cook more evenly.
15