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p
roblem possible cause solution
E
spresso coffee doesn’t come
●
T
he coffee is damp and/or pressed too
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C
heck that you are using ground coffee suitable for espresso makers. Press the coffee more
o
ut of the machine. firmly into the filter. lightly in the filter and change the grind if necessary.
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The holes in the filter holder spouts
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Clean the holes in the spouts
a
re blocked.
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The coffee outlet is blocked.
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Clean as indicated in the cleaning section.
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T
he tank is incorrectly fitted and the
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P
ress the tank lightly so as to open the valve at the bottom
v
alve at the bottom is not open.
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The holes in the crema device
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Dismantle the crema device ᕨ and clean parts thoroughly. See Cleaning (filter) section.
a
re blocked.
E
spresso coffee drips from the
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T
he filter holder is incorrectly attached
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R
efit the filter holder, making sure it is located correctly and turn to the right.
e
dges of the filter holder, to the machine.
instead of from the holes.
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The gasket of the espresso boiler
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Get the gasket replaced. Refer to Service and Customer Care.
h
as lost its elasticity.
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The holes in the filter holder spouts
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Clean the holes in the spouts.
a
re blocked.
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Too much coffee has been placed in
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Decrease the quantity of coffee.
the coffee filter.
The espresso coffee is cold
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Pre heating the machine was not
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Follow instructions on pre heating the coffee machine.
c
arried out.
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The green coffee ready indicator light
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Wait until the green coffee indicator light stops flashing before pressing the coffee button.
w
as not glowing when the coffee
button was pressed.
T
he pump is too noisy.
●
T
he water tank is empty.
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F
ill the tank with water.
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The tank is incorrectly fitted and the
●
Press the tank lightly so as to open the valve at the bottom.
v
alve in the bottom is not open.
T
he coffee cream is light in
●
T
he ground coffee has not been
●
P
ress the coffee more firmly.
colour and is dispensed pressed enough.
too quickly.
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Insufficient ground coffee has been used.
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Increase the quantity of coffee in the filter.
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Too much coffee has been dispensed.
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Decrease the quantity of coffee dispensed into the cup(s).
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The coffee used is unsuitable.
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Change the type of coffee used.
The coffee cream is dark in
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The ground coffee has been pressed
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Press the coffee less.
colour and is dispensed too firmly.
too slowly.
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The coffee outlet is blocked.
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Clean as indicated in the cleaning section.
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Too much coffee has been used.
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Decrease the quantity.
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The coffee is too finely ground.
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Change the coffee and buy one suitable for espresso machines.
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The coffee used is unsuitable.
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Change the coffee and buy one suitable for espresso machines.
The coffee has an acidic taste.
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The machine was not rinsed
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Flush the machine with several changes of clean water and rinse all components, see cleaning.
thoroughly after descaling.
The milk does not froth when
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The milk is not cold enough.
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Always use milk from the refrigerator.
making a cappuccino
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Try milk with a different fat content.
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The cappuccino maker is dirty.
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Clean the steam delivery tube as well as the nozzle. See Cleaning.
trouble shooting guide
5