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RANGE TROUBLESHOOTING
This section is designed to help you save the cost of a service call. However, you may still need assistance or service. When calling
for service, you will need to provide a complete description of the problem, your appliance’s complete model and serial numbers
and the purchase or installation date (see Warranty). This information is needed to properly identify parts needed.
Before Calling For Service…
PHONE OUR HELP LINE AT: 1-800-295-8498
If your range should fail to operate, review the following list before calling for service.
Note: Most electrical clock malfunctions can be corrected by turning the power off to the range for about 15 seconds.
(Clock and Control will reset itself).
Problem Check… What To Do
Nothing will operate
The oven will not operate
The electric surface elements
will not operate
Cooktop control knobs will not turn
The self-cleaning cycle
will not operate
Control is “locked up” (meaning no
buttons will function)
Cooking results are not what
you expected
• Is the power cord plugged into a live
circuit with proper voltage?
• Has a household fuse blown or a circuit
breaker tripped?
• Plug the power cord into a live circuit
with proper voltage.
• Replace household fuse or reset circuit
breaker.
• Has the clock been set?
• Have the electronic controls been set
correctly?
• Has a delayed start time been
programmed?
• Refer to instructions for setting the
electronic controls starting on page 15.
• Wait for the start time
to be reached.
• Has a household fuse blown or a circuit
breaker tripped?
• Are the control knobs set correctly?
• Is a control knob sticking or broken?
• Replace household fuse or reset circuit
breaker.
• Push control knobs in before turning to
a setting.
• See LUBRICATION on page 16.
• Are you pushing in before turning?
• See LUBRICATION page 16.
• Push control knobs in before turning to
a setting. Call factory for help.
• Does the range clock show the correct
time of day?
• Has a delayed start time been
programmed?
• Reset clock to show the correct time of
day (see page 14).
• Wait for the start time to be reached or
reset for immediate start.
• There has been a power interruption. • Reset the main power breaker to the
range.
• Is the range level?
• Is the oven preheated before baking?
• Has the recipe been tested or is it from a
reliable source?
• Is the pan used the type or size
recommended in a reliable cookbook?
• Is there proper air circulation around the
pan when baking?
• Does cooking utensil fit the surface
burner being used?
• Have you preheated oven for
15 minutes?
• Level range (see Installation instructions
page 6).
• Preheat oven when called for in recipe.
• Use only tested recipes from a reliable
source.
• Refer to a reliable cookbook for
recommended pan type and size.
• Allow 1” to 2” (3.5-5 cm) of air space on
all sides of pan.
• Pan should be the same size or slightly
larger than surface element being used.
GAS TROUBLESHOOTING
Problem Check… What To Do
Ignitor doesn’t spark when knobs are Dirt on ignitor, defective spark module or Clean ignitors and area between ignitor and
turned to light. valve switch. burner. Replace module or valve switch.
Burners spark but one does not light.
Check burner, cap, ignitor and orifice for dirt.
Clean dirt from burner, cap or orifice.
Spark occurs at ignitor when all control Module. Water has been spilled on Replace module. Unplug range and let
knobs are off. control panel. control panel dry overnight.
Proper grounding and polarity are necessary for correct operation of the electric ignition system on model 1956. If the wall
receptacle does not provide correct polarity, the ignitor will become grounded and click occasionally, even after the burner is
ignited. A qualified electrician should check the wall receptacle for correct polarity and grounding. This sparking condition will
also occur if there is a breeze across the burners or when on low. Warning: Do not touch ignitor when it is sparking.