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TROUBLE-
SHOOTING
Drawer does not work
■ Is the drawer connected to a power source?
Refer to installation instructions to ensure proper
installation.
■ Has the household fuse or circuit breaker been
tripped?
Replace the fuse or reset the circuit.
■ Power switch is in the “ON” position and the indicator
light is not illuminated.
Reset unit by turning the Power switch to “OFF” and
then “ON”. The unit was in the timer mode and ran out
of time.
Drawer does not slide properly
■ Has the drawer been mounted properly on the slides?
Remove and remount the drawer on the slides. See the
“Caring for Your Warming Drawer” section for
instructions.
■ Has the drawer been over-loaded?
Weight inside drawer should not exceed 100 lbs.
■ Is the drawer load uneven?
Redistribute the contents to balance the weight evenly.
There is excessive moisture on the drawer
■ Did you allow preheating time?
Preheat the drawer before each use. See “Using Your
Warming Drawer” section for instructions.
■ Is the Moist-Dry setting correct?
Set the Moist-Dry slide to “DRY” to vent the moisture.
■ Did you cover food with aluminum foil?
See the “Using Aluminum Foil” section for instructions.
Drawer did not shut off automatically
■ Have you bypassed the timer?
Check the Timer Override switch, if the light is “ON”
you have to shut drawer off manually. The Timer
Override switch must be in the “OFF” position for the
Timer to function properly.
ASSISTANCE
OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service
call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the
complete model and serial number of your appliance. This
information will help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend
that you only use factory specified replacement parts.
Factory specified replacement parts will fit right and work
right because they are made with the same precision used
to build every new KitchenAid
®
appliance.
To locate factory specified replacement parts in your area,
call our Consumer Assistance Center telephone number or
your nearest designated service center.
In the U.S.A.
Call the KitchenAid Consumer Assistance Center
toll free: 1-800-422-1230.
Our consultants provide assistance with:
■ Features and specifications on our full line of
appliances.
■ Installation information.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Specialized customer assistance (Spanish speaking,
hearing impaired, limited vision, etc.).
■ Referrals to local dealers, repair parts distributors, and
service companies. KitchenAid designated service
technicians are trained to fulfill the product warranty
and provide after-warranty service, anywhere in the
United States.
To locate the KitchenAid designated service company
in your area, you can also look in your telephone
directory Yellow Pages.
For further assistance
If you need further assistance, you can write to KitchenAid
with any questions or concerns at:
KitchenAid Brand Home Appliances
Consumer Assistance Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your
correspondence.