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TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Ice Maker Operation
Your ice maker will not operate
■ Is the control set to ON? Be sure that the control is set to
ON.
■ Is the power cord plugged in? Plug into a grounded 3 prong
outlet.
■ Has a household fuse blown, or has a circuit breaker
tripped? Replace the fuse or reset the circuit breaker.
■ Is the room temperature cooler than normal? Room
temperature must be above 55°F (13°C). Otherwise, bin
thermostat may sense cold room temperature and shut off
even though the bin is not full of ice. Also, unit may not restart
once it does shut off.
■ Does the red light come on when the Clean button is
pushed? The ice maker is receiving power but may need
cleaning. See “Cleaning.”
■ Does the ice maker have a drain pump? If there was a large
amount of water added to the ice maker, wait a few minutes
for the drain pump to clear. If there is still water in the bin,
check to see whether the drain hose is kinked.
Ice maker seems noisy
■ Is water being circulated through the ice maker? This is
normal operation. Water is added once per ice-making cycle.
■ Is the water in the reservoir overflowing? This is normal.
This overflow helps to purge minerals that were removed from
the water during the ice making process.
■ Is there a “whooshing” sound? Check the following things:
■ Make sure that the water supply is hooked up and turned
on.
■ Make sure that the drain cap is tight.
■ Is there ice between the evaporator plate and the cutting
grid? Check to be sure that the ice maker is level. See
“Leveling.” If the ice maker is level, and the problem persists,
run a cleaning cycle. See “Cleaning.”
Ice Production
Ice maker runs but produces no ice
■ Is the control set to ON? Be sure that the control is set to
ON.
■ Is the water supply connected? Make sure the water supply
is properly connected and turned on.
■ Is the drain cap securely in place? If the drain cap is loose,
water will empty from the water pan, and you will have either
thin ice or no ice. Tighten the drain cap.
■ Is there debris in the drain tube? Clean the drain tube.
■ Is there a kink in the drain line? Be sure that there are no
kinks in the line.
■ Is the clean light flashing on and off continually? Call for
service.
Ice maker runs but produces very little ice
■ Is the room temperature hotter than normal? Room
temperatures of more than 90°F (32°C) will normally reduce
ice production.
■ Is the condenser dirty? Dirt or lint may be blocking the
airflow through the condenser. See “Cleaning.”
■ Is there scale buildup in the ice maker? If there is white
scale buildup in the ice maker’s water or freezing system, you
should clean the ice maker. See “Cleaning.”
■ Is the drain cap securely in place? If the drain cap is loose,
water will empty from the water pan, and you will have either
thin ice or no ice. Tighten the drain cap if it is loose.
Grid is not cutting ice sheets
■ Is the cutter grid securely in place? Unplug ice maker or
disconnect power. Remove the cutter grid cover and check
the cutter grid harness plug to make sure the connection is
secure. See “Cleaning” for instructions on cutter grid
removal.
Ice Quality
Off taste, odor or gray color in the ice
■ Is there unusually high mineral content in the water
supply? The water may need to be filtered or treated.
■ Is there mineral scale buildup? Clean your ice maker. See
“Cleaning.”
■ Are there food items stored in the ice bin? Do not store any
foods in the ice bin.
■ Were all the packaging materials removed? Make sure that
all packaging materials were removed at the time of
installation.
Thin, soft or clumps of ice
■ Is there unusually high mineral content in the water
supply? The water may need to be filtered or treated.
■ Is there mineral scale buildup? Clean your ice maker. See
“Cleaning.”
■ Are there clumps of ice in the bin? If ice is not used
regularly it will melt and form clumps. Break the clumps with
the ice scoop provided.
Plumbing Problems
■ Is the drain hose aligned over the drain? Move the ice
maker to align the drain. See “Connect Water Supply.”
NOTE: Service technicians can not repair plumbing problems
outside of the ice maker. Call a licensed, qualified plumber.