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TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the
cost of an unnecessary service call.
Nothing will operate
■ Has a household fuse been blown or has the circuit
breaker been tripped?
Replace the fuse or reset the circuit.
■ Is the appliance wired properly?
See Installation Instructions.
Oven will not operate
■ Is the door completely closed?
Firmly close door.
■ Is the electronic oven control set correctly?
See “Electronic Oven Control” section.
■ On some models, is the Control Lock set?
See “Control Lock” section.
■ On some models, is the Sabbath Mode set?
See “Sabbath Mode” section.
■ On combination oven models, is the lower oven self-
cleaning?
The upper oven will not work during the lower oven Self-
Cleaning Cycle.
■ Is the magnetron working properly?
Heat 1 cup (250 mL) of cold water for 2 minutes at 100%
cooking power. If water does not heat, call for service. See
“Assistance or Service” section.
Oven makes humming noise
■ This is normal and occurs when the transformer in the
magnetron cycles on.
Oven door looks wavy
■ This is normal and will not affect performance.
Turntable will not operate
■ Is the turntable properly in place?
Make sure turntable is correct-side up and is sitting securely
on the turntable support.
■ Is the turntable support operating properly?
Remove turntable. Remove and replace turntable support.
Replace turntable. Put in 1 cup (250 mL) of water, then restart
oven. If still not working, call for service. See “Assistance or
Service” section. Do not operate the oven without turntable
and turntable support working properly.
Turntable rotates both directions
■ This is normal and depends on motor rotation at beginning of
cycle.
Display shows messages
■ Is the display showing “PF”, “PF id=27” or “PF id=30”?
There has been a power failure. Clear the display. See
“Display(s)” section. On some models, reset the clock, if
needed. See “Clock” section.
■ Is the display showing a letter followed by a number?
Clear the display. See “Display(s)” section. If it reappears, call
for service. See “Assistance or Service” section.
Display shows time countdown, but is not operating
■ Is the Minute Timer in use?
See “Minute Timer” section.
Tones are not sounding
■ Are tones disabled?
See “Tones” section.
Smoke is coming from oven vent during broiling
■ Some smoke is normal and occurs just as in conventional
broiling.
Sparking during broiling
■ This is normal and occurs as fat burns off from past cooking.
Sparking will stop once fat is completely burned off.
Cooking times seem too long
■ Is the cooking power set properly?
See “Cooking Power” in “Microwave Cooking” section.
■ Are large amounts of food being heated?
Larger amounts of food need longer cooking times.
■ Is the incoming voltage less than specified in “Parts and
Features”?
Have a qualified electrician check the electrical system of the
house.