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Oven will not operate
■ Is this the first time the oven has been used?
Turn any one of the surface burner knobs on to release air
from the gas lines.
■ Is the electronic oven control set correctly?
See “Glass Touch-Activated Electronic Oven Control”
section.
■ Has a delay start been set?
See “Timed/Delay Cooking” section.
■ On some models, is the Control Lock set?
See “Control Lock” section.
■ On some models, is the Sabbath Mode set?
See “Sabbath Mode” Section.
Oven burner flames are yellow or noisy
■ Is propane gas being used?
The range might have been converted improperly. Contact a
trained repair specialist.
Cooling fan runs during baking, broiling or cleaning
■ It is normal for the fan to automatically run while the oven is in
use or for some time after the oven is shut off to cool the
electronic control.
Oven temperature too high or too low
■ Does the oven temperature calibration need adjustment?
See “Oven Temperature Calibration - Option 6” section.
Display shows messages
■ Is the display showing “SET CLOCK”? There has been a
power failure. Clear the display. See “Oven Displays” section.
On some models, reset the clock, if needed. See “Clock/
Timer Display” section.
■ Is the display showing a letter followed by a number?
Press OFF to clear the display. See “Oven Displays” section.
If it reappears, call for service. See “Assistance or Service”
section.
On some models, convection fan does not operate
■ Does display show the fan turning, but the fan does not
operate?
There will be a brief delay of the fan operation after the start
of a convection function.
■ Is the convection broil function being used?
The fan will cycle on and off throughout convection broil
operation.
■ Is the oven door open?
Opening the oven door during a convection function will stop
the fan.
Self-Cleaning Cycle will not operate
■ Is the oven door open?
Close the oven door all the way.
■ Has the function been entered?
See “Self-Cleaning Cycle” section.
■ On some models, has a delay start Self-Clean cycle been
set?
See “Self-Cleaning Cycle” section.
■ Has a delay start been set?
See “Timed/Delay Cooking” section.
Oven cooking results not what expected
■ Is the range level?
Level the range. See the Installation Instructions.
■ Is the proper temperature set?
Double-check the recipe in a reliable cookbook.
■ Is the proper oven temperature calibration set?
See “Oven Temperature Calibration - Option 6” section.
■ Was the oven preheated?
See “Bake,” “Broil,” “EasyConvect™ Conversion,”
“Convection Bake,” or “Convection Roast” section.
■ Is the proper bakeware being used?
See “Bakeware” section.
■ Are the racks positioned properly?
See “Positioning Racks and Bakeware” section.
■ Is there proper air circulation around bakeware?
See “Positioning Racks and Bakeware” section.
■ Is the batter evenly distributed in the pan?
Check that batter is level in the pan.
■ Is the proper length of time being used?
Adjust cooking time.
■ Has the oven door been opened while cooking?
Oven peeking releases oven heat and can result in longer
cooking times.
■ Are baked items too brown on the bottom?
Decrease oven temperature 15°F to 25°F (5°C to 15°C) or
move rack to higher position in the oven.
■ Are pie crust edges browning early?
Use aluminum foil to cover the edge of the crust and/or
reduce baking temperature.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. These factory specified parts will
fit right and work right because they are made with the same
precision used to build every new KITCHENAID
®
appliance.
To locate factory specified parts in your area, call us or your
nearest KitchenAid designated service center.