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Requesting Assistance or Service
Call the KitchenAid Consumer Assistance
Center toll free:
1-800-422-1230.
When calling:
Please know the purchase
date, and the complete model
and serial number of your appliance (see the
“A Note to You” section). This information will
help us to better respond to your request.
Our consultants provide assistance with:
• Features and specifications on our full line
of appliances.
• Installation information.
• Use and maintenance procedures.
Before calling for assistance or service, please check the “Troubleshooting” section.
It may save you the cost of a service call. If you still need help, follow these instructions.
If you need assistance or service
in the U.S.A. …
Help is at your
fingertips
• Accessory and repair parts sales.
• Specialized customer assistance (Spanish
speaking, hearing impaired, limited vision, etc.).
• Referrals to local dealers, service
companies, and repair parts distributors.
KitchenAid service technicians are trained
to fulfill the product warranty and provide
after-warranty service, anywhere in the
United States.
To locate the authorized KitchenAid
service company in your area, you can also
look in your telephone directory Yellow Pages.
If you need replacement parts …
If you need to order replacement parts, we
recommend that you only use factory
authorized parts. These parts will fit right
and work right, because they are made with
the same precision used to build every new
KITCHENAID* appliance. To locate factory
authorized replacement parts in your area,
call our Consumer Assistance Center
telephone number or your nearest authorized
service center.
For further assistance …
If you need further assistance, you can write to
KitchenAid with any questions or concerns at:
KitchenAid Brand Home Appliances
Consumer Assistance Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, MI 49022
Please include a daytime phone number in
your correspondence.