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7. PROBLEMS, PROBABLE CAUSES AND CORRECTIVE ACTIONS
The water tank leaks
when it is carried.
The valve at the bottom of
the tank is dirty or defective.
The valve is blocked by
scale.
Wash the water tank and operate the valve at the
bottom of the tank with your finger.
Descale the appliance (paragraph 5).
Water leaks under
the appliance.
Internal leak.
Check the position of the tank. If the fault persists,
do not use the appliance, contact an approved
service centre.
Problems Possible causes Solutions
The espresso is not
hot enough.
The cups and the filter
holder are cold.
Preheat the accessories: cups and filter holder
(see paragraph 2).
The filter holder is
blocked
You forgot to unlock the
filter.
Press “OPEN” while turning the filter holder to the
left.
The grounds are not
dry after water has
run through.
You have not tightened the
filter holder properly.
Tighten the filter holder by turning it to the right
as far as it will go, up to the stop.
The coffee flows too
slowly.
You have tightened the filter
holder too much.
The ground coffee is too
fine, too fatty or floury.
The filter holder is dirty.
The water drip-through grid
is clogged.
Loosen it slightly.
Choose a slightly larger grained ground coffee.
Clean your filter holder (see paragraph 4).
When the appliance has cooled, clean the
percolation head with a damp cloth. (fig.21).
The water does not
run through.
No water in the tank.
Tank poorly fitted.
The filter is clogged. The
ground coffee is too fine.
Your appliance is scaled up.
The Claris cartridge has not
been primed.
Fill the tank.
Press firmly on the tank.
Clean the filter holder (see paragraph 4) and try
a less fine grind.
See paragraph 5
Refer to section 1 "Using for the first time" and
"installation of the Claris cartridge".
Water leaks from
the filter holder after
an espresso has
been made.
The switch has not been
positioned on the "stop"
position.
Formation of scale because
of especially hard water.
Turn off your appliance by positioning the switch
on the "stop" position. (fig.9).
Descale the appliance according to the manual
(see paragraph 5).
Coffee grounds in
the cup.
The filter holder is clogged.
The grind is too fine.
Clean the filter holder with hot water. Press
“EJECT” to eliminate the remnants of the
grounds. Shake to drain the water.
Choose a slightly larger grind.