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BEFORE CALLING FOR SERVICE (CONT.)
Problem Possible Causes Solutions
Moisture forms
on the dispenser.
Odors in the
refrigerator.
The door(s) will
not close.
Drawers are
difficult to move.
Water has an odd
taste and/or odor.
Sound of ice
dropping.
Sound of water
trickling.
• Moisture may form when the
temperature or humidity are
high.
• Interior needs to be cleaned.
• Food with strong odor is in
the refrigerator.
• Some containers and
wrapping materials produce
odors.
• Food package is keeping the
door open.
• Door was closed too hard,
causing other door to open
slightly.
• Refrigerator is not level. It
rocks on the floor when it is
moved slightly.
• Floor is uneven or weak. The
refrigerator rocks on the floor
when it is moved slightly.
• Refrigerator is touching the
wall or the cabinets.
• Food is touching the shelf on
top of the drawer.
• The drawer track is dirty.
• The water has been in the
tank for too long.
• The unit is not properly
connected to cold water line.
• When a filter is old.
• A batch of ice has been
released into the ice bin.
• The icemaker is being
supplied with water.
• Wipe off the moisture.
• Clean interior with sponge, warm water, and baking
soda. Be sure the soda is completely dissolved so
it will not act as an abrasive compound.
• Cover food completely.
• Use a different container or brand of wrapping
materials.
• Move the packages that keep the door from
closing.
• Gently close both doors.
• Adjust the height-adjusting screw.
• Be sure the floor is level and can adequately
support the refrigerator. Contact a carpenter to
correct sagging or sloping floor.
• Move the refrigerator.
• Keep less food in the drawer.
• Clean the drawer and the track.
• Dispense for 2 minutes and discard to freshen the
supply. Dispense and discard for an additional 2
minutes to rinse the tank completely.
• Connect the unit to a cold water line that supplies
water to the kitchen faucet.
• Replace with a new filter.
• This sound is made when automatically made ice is
dropped into the ice storage bin. The volume may
vary according to the location of the refrigerator.
• This sound is normally made when the icemaker is
supplied with water after dropping the automatically
made ice.
• If this sound lasts more than 10 seconds, check for
a leak.