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CLOSING
Company Name: LG Electronics________
Product Name: Internet refrigerator (IR)
Closing Clue (Prospect) Closing Method Closing Statement
(Salesperson)
What kind of financing do you
offer?
Multiple option “Currently we have several options
available: We have a seasonal
event that allows you to make no
payments until 8 months from now
and the APR is 18% from that
point. We also have our balloon
payment plan which allows you to
have a small payment in the
beginning and a larger payment
towards the end. The APR works
out to be about 12-15%. We also
have our traditional financing which
is set at 10% over 3 years.”
I would like this unit installed
in my house ASAP.
Direct
“That sounds great. I will check
with my delivery manager and let
you know what the first available
date will be.”
I would like you to send the bill
to my contractor and make
arrangements for the
installation to take place when
the time is appropriate.
Direct
“Yes, Mrs. Winston. Would you like
for me to inform you when I receive
the applicable date?”
I would like to have this unit
but I am not sure the price is
justified.
Assumption “Well, Mr. Horticulture, throughout
our discussions and all through the
demonstration you commented on
the ease of use and practicality of
the unit. The price includes the
convenience of an all-in-one unit,
the future technology of tomorrow
literally here and now, today, in this
unit and the reliability and backing
of our company. But even more so,
the integration of this product into
your daily routine can improve
efficiency and productivity.”
What if I find that I don’t need
or use these features when I
get it home?
Special Concession “Mrs. Garovnia, we are so sure that
you will love this unit and find
yourself using its features everyday,
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