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Troubleshooting Tips
Problem Possible Causes What To Do
Coil Cooktops
Surface units The surface units are not •With the controls off, check to make sure the surface
not functioning plugged in solidly. unit is plugged completely into the receptacle.
properly
The surface unit controls •Check to see the correct control is set for the surface
improperly set. unit you are using.
The drip pans are not set securely •With the controls off, check to make sure the drip pan
in the cooktop. is in the recess in the cooktop and that the opening
in the pan lines up with the receptacle.
Oven–All Models
Oven light does not work Light bulb is loose or defective. •Tighten or replace the bulb.
Switch operating light is broken. •Call for service.
Oven will not work Plug on range is not completely •Make sure electrical plug is plugged into a live, properly
inserted in the electrical outlet. grounded outlet.
A fuse in your home may •Replace fuse or reset circuit breaker.
be blown or the circuit
breaker tripped.
Oven controls improperly set. •See the Using the oven section.
On self-cleaning models, door • If necessary, allow the oven to cool; then unlock the door.
left in the locked position.
Food does not bake Oven controls improperly set. •See the Using the oven section.
or roast properly
Rack position is incorrect or the •See the Using the oven section.
rack is not level.
Incorrect cookware or cookware •See the Using the oven section.
of improper size being used.
Oven thermostat needs •See the Adjust the oven thermostat—Easy to do
adjustment. yourself! section.
No power supply from Small appliance plug is not •Make sure the small appliance plug is properly
convenience outlet completely inserted in the inserted.
on top of backguard convenience outlet.
(on some models)
The backguard is too hot •Allow the range to cool; then reset the circuit
and the convenience outlet breaker by pressing the switch located near
breaker has tripped. the convenience outlet.
Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions