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21
Before You Call
If noting on the oven operates:
◆ check for a blown circuit fuse or a tripped
main circuit breaker.
◆ check if oven is properly connected to electric
circuit in house.
◆ check that controls are set properly.
◆ check that the cooking time is set.
If the oven interior light does not work:
◆ The light bulb may be loose or defective. See
page 20 or call a qualified servicer.
If oven will not cook:
◆ check that control panel was programmed
correctly.
◆ check that door is firmly closed.
◆ check that START Pad was touched.
◆ Auto Start may have been set.
◆ the Control Lockout may have been set
◆ check the area between the door and seal for
obstructions.
If oven takes longer than normal to cook or
cooks too rapidly:
◆ be sure the Power Level is programmed
properly.
◆ check instructions on food density, etc.
◆ verify that voltage to the microwave oven is
not low.
If the time-of-day clock does not always keep
correct time:
◆ check that the power cord is fully inserted into
the outlet receptacle.
◆ check that the oven is properly grounded.
◆ try plugging the oven into an outlet on a
separate electrical circuit.
If oven floor or glass tray are hot:
◆ this is normal. The floor is absorbing heat
from the food.
If the interior of oven collects moisture:
◆ this is normal. Food gives off moisture when
cooking and the steam collects on the door
and the oven surface. Wipe off excess
moisture from oven after each use.
If food cooks unevenly:
◆ refer to your recipe for proper cooking
procedures.
◆ be sure food is evenly shaped.
◆ be sure food is completely defrosted before
cooking.
◆ check placement of aluminum strips used to
prevent overcooking.
If food is undercooked:
◆ check recipe to be sure all directions (amount,
time, and power levels) were correctly
followed.
◆ check household voltage.
◆ try plugging the oven into an outlet on a
separate electrical circuit.
◆ be sure food was completely defrosted before
cooking.
If food is overcooked:
◆ check recipe to be sure all directions (amount,
time, and power levels) were correctly
followed.
◆ the initial temperature of food may have been
higher than normal.
If arcing (sparks) occur:
◆ be sure microwave-safe dishes were used.
◆ be sure wire twist ties were not used.
◆ be sure oven was not operated when empty.
If the display shows a time counting down but
the oven is not cooking:
◆ check that door is firmly closed.
Check the following to be sure a service call is necessary: