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100646 PUBLICATION DATE Sep 05 INSTALLATION AND MAINTENANCE MANUAL 25
Problem Cause Solving the problem
use the key switch at a distance less
then 0,5 meter and in front of check the
battery (the LED of the infrared key is
eluminated when the button is pressed)
The machine is not behaving as
expected
• if the wrong machine type is
selected the wrong outputs will be
activated
• the suspension is not working, the
shock absorbers are cold
• check if the right machine type is
selected in the S-submenu
• change shock absorbers or springs
A program is started, but the outputs
are not activated
• check if connector R and Q are
connected
• check if connector R and Q are not
inverted
• connect the connector at the correct
position
• Pin Q10 must be supplied with 220Vac
when the door is closed
Dashes are displayed and on the
lower display a counter is counting
down
• this is a wait state caused by a
power interruption or a safety
sequence at the end of the process
• wait until the counter has reached 0
• do not switch of/on the power again as
you will restart the counter
Wrong water level
(the water level sensor must not be
calibrated)
• check if the programmed water
levels in the P-submenu are the
correct ones
• check if the right machine type is
selected in the S-submenu
• you have changed the machine type
but the standard water levels are not
changed
• set the right water levels
• select the right machine type in the S-
submenu
• the standard water levels can only be
reinitialised by changing the program Set
in the S-submenu : standard wash
The process is stopped and there is
still water in the drum
• you can start a new program and
advance the program to the tumble
sequence
• the drain is stopped up
• the drain valve is blocked
• advancing a program : turn the key
switch in program-mode and press the
start button
When the water is drained you can open
the door
• clean the drain
• clean the drain valve
The water does not stay in the
machine
• the drain valve is not closing
• leakage of rubber between tub and
drain valve
• check wiring from drain valve
• change drain valve when broken
• Replace rubber piece
Machine is not filling or filling time is
too long
• inlet taps are closed
• water pressure too low
• water is blocked somewhere
• inlet valve filter is blocked
• inlet valve is damaged
• open inlet taps
• look at your supply installation
• check for kinks in the inlet hose
• close water inlet and clean filter
• replace inlet valve
Machine is filling with water in the
‘OFF’ position
• inlet valve is damaged • replace inlet valve
Machine is leaking
• clamps of hoses are not tightened
• some hose is damaged
• sealing is damaged
• supply and drain hoses are not
connected properly
• tighten the clamps
• replace the hose
• change the sealing
• connect the hoses properly
There is a door seal leakage
• the door rubber seal is damaged
• insufficient door pressure
• change the door rubber seal
• remove spacers from behind the hinges
There is no warm water in the wash
sequence
• program is not correct
• the hoses are not correct connected
• incoming supply is not warm
• change program to correct temperature
• connect the supply hoses correctly, the
incoming supply to the warm water inlet
valve.
• use warm water supply, check your
warm water installation
The heating time is too long
• heating elements are defective
• wiring is damaged or wrong
• calcium sediments cover the
heating elements
• change heating elements
• check, replace or repair wiring
• clean or replace the heating elements
There is too much vibration during
extracting
• bolts of cabinet and reinforcements
are not fixed properly
• vibration switch is not correct
installed
• the suspension is damaged, the
• tighten the bolts
• reinstall vibration switch