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Problem Possible cause and remedy
Milk is dripping or
running out of the
central spout even
though no milk is
being dispensed.
The level of milk in the milk flask is higher than the central
spout.
^
Push the central spout up as far as it will go.
The descaling
programme was
started by
mistake.
The descaling programme cannot be stopped once the OK
sensor has been touched.
Descaling must be continued through to completion. This is
a safety precaution to make sure the machine is descaled
correctly.
Loud noises are
heard during the
descaling
programme.
This is not a fault.
These noises occur when water is flushed through the
machine at a high pressure.
The heating-up
time is getting
longer, the
amount of water
being dispensed
is incorrect and
the coffee
machine is not
performing
properly.
The coffee machine needs descaling.
^ Descale the coffee machine (see "Descaling").
Coffee or
Espresso is not
flowing out of the
central spout, or
coffee is only
being dispensed
via one spout.
The central spout has a blockage.
^
Clean the coffee pipework (see "Cleaning and care -
Rinsing the machine).
^
If, having rinsed the machine, Espresso or coffee still
cannot be dispensed or only flows out of one spout,
^
Dismantle the central spout and clean all parts carefully
(see "Cleaning and care - Central spout with integrated
cappuccinatore").
^
Make sure all parts are reassembled correctly.
Problem solving guide
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