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The preheating time is increased, the water flow amount is not correct and
the unit performs less?
Possible fault Solution
The machine needs to be descaled.
–
See "Descaling the appliance".
If the "Descale" reminder did not
appear retest the water hardness to
ensure that the machine is set
correctly.
No water flows from the main dispenser.
Possible fault Solution
The filters in the brew unit are clogged. Rub any residue off the filters with a
sponge. See "Cleaning and Care".
The brew unit or waste unit could not be pulled from the machine.
Possible fault Solution
– The brew unit is not in the correct
position.
– The door was opened during
grinding or brewing.
– Close the door. The brew unit
automatically gets into the correct
position.
No crema has formed or it is "different".
Possible fault Solution
–
Check if the grind setting is too
coarse or too fine.
–
Check what temperature range the
coffee type is set. If the temperature
is too high, there are black areas in
the crema.
–
Some coffee types produce too
much crema when the coffee /
espresso temperature is set to the
maximum and the amount of ground
coffee is too much.
–
Adjust the grind setting.
–
Lower the temperature and amount
of ground coffee. See "Settings".
–
The coffee is not fresh enough.
–
The coffee is unsuitable for use in
this machine.
–
The coffee dispensers are set too
high.
Frequently asked questions
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