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What if... Possible fault Fix
. . . no water runs out of
the dispensers?
The brew unit is clogged. Clean the brew unit filters.
. . . there is no crema? Check if the grinder is set
to the coarsest or finest
setting.
Adjust the coffee grinder
setting.
The coffee is not fresh. Use fresh coffee beans.
The coffee dispensers are
set too high.
Lower the height
adjustable dispensers.
Check the temperature
setting of each drink
option.
If the temperature is too
high, the crema will
collapse.
. . . the grinder setting
slide won’t move?
Coffee beans are
blocking movement.
Close the unit and
dispense a coffee.
The slide control can now
be moved.
...water appears in the
waste unit?
This is not a fault. This is
water residue from the
cleaning process.
. . . the brew unit cannot
be removed?
The brew unit is only
accessible, when the
waste unit is removed.
If the brew unit cannot be
removed even when the
waste unit is removed it is
not in the basic position.
Close the door and turn
the appliance on.
The brew unit will
reposition itself to the
basic position.
. . . the brew unit cannot
be pushed into the
appliance?
The brew unit is not in the
basic position.
The funnel must be lifted
up and the connection
piece must be in an
upright position.
See "Coffee system care/
Resetting the basic
position."
Frequently asked questions
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