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ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones
Displaying Agent Log-In Information
It is possible to display and verify Log-In information when you are logged in to a set. The
information displayed is the Agent I.D. number logged in at that set. To display Agent Log-In
information
1. Press SuperKey.
2. Press No until PERSONAL KEYS appears on the display.
3. Press Yes and the Agent Identification (I.D.) number currently logged in will be displayed for
3 seconds.
4. The prompt SELECT A KEY appears. You may select another Line Select Key for similar
information if the set has more than one line appearance.
If you press your Prime Line Key, your display shows your Agent I.D. number and your name
(if programmed).
5. To exit, press SuperKey.
Logging Out
Logging out returns the set to Make Busy and it no longer receives Automatic Call Distribution
(ACD) calls, since ACD calls are directed to Logged-In telephones only. Your set operates
normally for non-ACD use when logged out.
Logging Out can be activated during a call in progress, and takes effect only when you terminate
(hang up) the call. This allows you to activate this feature before your set can ring again for
another call.
To log out:
1. Press SuperKey.
2. Press No until AGENT LOGOUT? appears in the display.
3. Press Agent Logout. You are now logged out. After a few seconds, LOGGED OUT appears
on the display.
Note: If you log out of an agent session while a call is in progress, “LOGGED OUT” will not appear
in the display until the call is ended.
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