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ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones
Elements of Your Phone
Feature Function
1) Display Provides a large, high-resolution viewing area that assists you in selecting and using
phone features.
2) Ring/Message
Indicator
Flashes to signal an incoming call and to indicate a message waiting in your voice
mailbox.
3) Volume, Speaker
and Mute Controls
Provide the following audio control capability:
(UP) and (DOWN) provide volume control for the ringer, handset, and handsfree
speakers.
(SPEAKER) enables and disables Handsfree mode.
(MUTE) enables Mute, which allows you to temporarily turn your phone's handset,
headset or handsfree microphone off during a call.
4) Fixed Function Keys Give you access to the following phone functions:
(APPLICATIONS): provides access to menus for your phone's applications and
settings.
(CANCEL): ends a call when pressed during the call, and, when you are programming
the phone, eliminates any input and returns to the previous menu level.
(REDIAL): calls the last number dialed.
(HOLD): places the current call on hold.
(TRANS/CONF): initiates a call transfer or establishes a three-party conference
call.
(MESSAGE): provides access to your voice mailbox and flashes to notify you of
messages waiting in your voice mailbox. Note: The Ring/Message indicator also flashes
when messages are waiting.
5) Keypad Use to dial.
6) Navigation Page
Keys
Use to display additional pages of information. The 5320 and 5330 has two page
navigation keys: Back and Next. The 5340 has three page navigation keys: Back, Next,
and Home.
7) Programmable
Feature Keys and
Softkeys.
The 5320 provides 7 self-labeling keys that can be programmed as speed call keys, fixed
function keys, hard keys, applications, or line appearance keys, according to your
communication needs. On your home page, the bottom left feature key is always your
Prime Line key. The top three keys are softkeys.
The 5330 provides 24 self-labeling keys and the 5340 provides 48 self-labeling keys that
can be programmed as speed call keys, fixed function keys, hard keys, applications, or
line appearance keys, according to your communication needs On your home page, the
bottom right feature key is always your Prime Line key on a 5340 IP Phone; and the
bottom left feature key is always your Prime Line key on the 5330 IP Phone. The top three
keys are softkeys.
8) Handsfree Speaker
Provides sound for Handsfree calls and background music.
9) Handset
Use for handset calls. If you are in headset or handsfree mode, you do not need to use
the handset.
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