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ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones
About Your Mitel 5330/5340 IP Phones
The Mitel
5330 and 5340 IP Phones are full-featured, dual port, dual mode enterprise-class
telephones that provide voice communication over an IP network. They both feature a large
graphics display (160 x 320) and self-labeling keys. The 5330 IP Phone offers 24 programmable
multi-function keys; the 5340 IP Phone offers 48 programmable multi-function keys for one-touch
feature access. Both phones provide ten fixed feature keys for convenient access to features
such as Conferencing, Redial, and many customizable user settings as well as navigational keys
to access various screens and application layers. The 5330 and 5340 IP Phones also feature a
PC Companion application, which is a PC-based desktop programming tool that allows you to
easily configure your phone from your Personal Computer (PC).
The 5330 and 5340 IP Phones support Mitel Call Control (MiNet) protocol and session initiated
protocols (SIP). Both phones support the Line Interface Module and 5310 IP Conference Unit.
Additionally, they support Hot Desking and Clustered Hot Desking as well as Resiliency. The
5330/5340 phones are ideal for executives and managers, and can be used as an ACD Agent or
Supervisor Phone, as well as a Teleworker Phone.
The 533
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