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Service and Spare Parts
If you require spare parts or an engineer
contact your local Service Force Centre by
telephoning:
08705 929 929
Your call will be routed to the Service Centre
covering your post code area. The addresses
of Service Force Centres are detailed on the
following pages.
CUSTOMER CARE
For general enquiries concerning your Moffat
appliance and for further information on Moffat
products, contact our Customer Care
Department by letter or telephone as follows:
Customer Care Department
Moffat
55-77 High Street
Slough
Berkshire SL1 1DZ
Tel : 08705 950950
* calls to this number may be recorded for training purposes
We, Moffat, undertake that if, within 12 months
of the date of the purchase, this Moffat appliance
or any part thereof is proved to be defective by
any reason only of faulty workmanship or
materials, we will, at our option, repair or replace
the same FREE OF ANY CHARGE for labour,
materials or carriage on condition that:
* The appliance has been correctly installed
and used only on the gas and electricity supply
stated on the rating plate.
* The appliance has been used for normal
domestic purposes only, and in accordance
with the manufacturer's instructions.
* The appliance has not been serviced,
maintained, repaired, taken apart or tampered
with by any person not authorised by us.
* All service work under this guarantee must be
undertaken by a Moffat Service Force Centre.
* Any appliance or defective part replaced shall
become the Company's property.
* This guarantee is in addition to your statutory
and other legal rights.
Guarantee Conditions
Home visits are made between 8.30am and
5.30pm Monday to Friday. Visits may be
available outside these hours, in which case a
premium will be charged.
Exclusions
This guarantee does not cover:
* Damage or calls resulting from transportation,
improper use or neglect, the replacement of
any light bulbs or removable parts of glass or
plastic.
* Costs incurred for calls to put right an
appliance which is improperly installed or calls
to appliance outside the United Kingdom.
* Appliances found to be in use within a
commercial or similar environment, plus those
which are the subject to rental agreements.
* Products of Moffat manufacture which are not
marketed by Moffat.
European Guarantee
If you should move to another country within
Europe then your guarantee moves with you to
your new home subject to the following
qualifications:
* The guarantee starts from the date you first
purchased your product.
* The guarantee is for the same period and to
the same extent for labour and parts as exist in
the new contry of use for this brand or range of
products.
* This guarantee relates to you and cannot be
transferred to another user.
* Your new home is within the European
Community (EC) or European Free Trade
Area.
* The product is installed and used in
accordance with our instructions and is only
used domestically, i.e. a normal household
The electrical supply complies with the
specification given in the rating label.
* The product is installed taking into account
regulations in your new country.
Before you move, please contact your nearest
Customer Care centre, listed below, to give
them details of your new home. They will then
ensure that the local Service Organisation is
aware of your move and able to look after you
and your appliances.
France Senlis +33 (0) 3 44 62 20 13
Germany Nürnberg +49 (0) 800 234 7378
Italy Pordenone +39 (0) 800117511
Sweden Stockholm +46 (0) 20 78 77 50
UK Slough +44 (0) 1753 219898