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Service and Maintenance
If your coffeemaker requires service, do not return it to the
store where you purchased it. All repairs and replacements
must be made by Sunbeam or an authorized Sunbeam
Service Center. If you live in the U.S. or Canada, please call
us at the following toll-free telephone numbers to find the
location of the nearest authorized service center:
U.S. 1-800-MR COFFEE (1-800-672-6333)
Canada 1-800-667-8623
You may also visit our web site at www.mrcoffee.com for a
list of service centers.
To assist us in serving you, please have the coffeemaker
model number and date of purchase available when you call.
The model number is stamped on the bottom metal plate of
the coffeemaker.
We welcome your questions, comments or suggestions.
In all your communications, please include your complete
name, address and telephone number and a description
of the problem.
Visit our web site at www.mrcoffee.com and discover the
secret to brewing the perfect cup of coffee. You will also find
a rich blend of gourmet recipes, entertaining tips and the
latest information on MR. COFFEE
®
products.
WARRANTY INFORMATION
1-YEAR LIMITED WARRANTY
Sunbeam Products, Inc. doing business as Jarden Consumer
Solutions or if in Canada, Sunbeam Corporation (Canada)
Limited doing business as Jarden Consumer Solutions
(collectively “JCS”) warrants that for a period of one year
from the date of purchase, this product will be free from
defects in material and workmanship. JCS, at its option, will
repair or replace this product or any component of the
product found to be defective during the warranty period.
Replacement will be made with a new or remanufactured
product or component. If the product is no longer available,
replacement may be made with a similar product of equal or
greater value. This is your exclusive warranty. Do NOT attempt
to repair or adjust any electrical or mechanical functions on
this product. Doing so will void this warranty.
This warranty is valid for the original retail purchaser from the
date of initial retail purchase and is not transferable. Keep
the original sales receipt. Proof of purchase is required to
obtain warranty performance. JCS dealers, service centers,
or retail stores selling JCS products do not have the right to
alter, modify or any way change the terms and conditions of
this warranty.
This warranty does not cover normal wear of parts or damage
resulting from any of the following: negligent use or misuse
of the product, use on improper voltage or current, use
contrary to the operating instructions, disassembly, repair
or alteration by anyone other than JCS or an authorized JCS
service center. Further, the warranty does not cover: Acts of
God, such as fire, flood, hurricanes and tornadoes.
What are the limits on JCS’s Liability?
JCS shall not be liable for any incidental or consequential
damages caused by the breach of any express, implied or
statutory warranty or condition.
Except to the extent prohibited by applicable law, any implied
16 17
PROBLEM SOLUTION
Brewing a partial
cup
De-scale the Brewer (refer to page 13).
If you have repeated the de-scale
procedure on your Brewer two times
and the Brewer is still not brewing,
contact Customer Service.
BVMC-KG5_11ESM1.indd 17-18 11/11/11 4:00 PM