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TROUBLESHOOTING TIPS
Please check the following troubleshooting tips before calling the customer service line or having the machine
repaired.
Problem Possible Causes What To Do
Water not hot enough or
cold enough
Dispenser is unplugged and Push the power plug completely into the outlet
and make sure that the applicable switches are
set to the ON position
The fuse is blown / the circuit breaker
is tripped
Replace fuse or reset the circuit breaker
All the water in the water tank has
been used
Wait 40 minutes for water to heat or cool
Water dispenser does not
work
Empty water bottle Replace with new bottle of water
Mineral deposits are clogging the
tanks
See Cleaning and Caring for the Dispenser
(pages 6-7)
Water dispenser leaks
from the outside
Crack or pin hole in bottle Replace with a new bottle of water
Water dispenser is noisy Water Dispenser is uneven Make sure the water dispenser is installed on a
level floor which is strong enough to support it
when fully loaded
Bottle making a gurgling noise as
water fills the tanks
This is normal
The message ‘ER’ (as in
ERROR) appears on the
display
Possible short circuit or sensor
failure. The location of the message
will indicate where the error is. For
example, if the message appears in
the hot water temperature section,
there is a possibility that the hot
water sensor is experiencing an issue
Reset the water dispenser by turning it off and
leaving it unplugged for about 3 minutes. Plug
the water dispenser back in and check if the
problem persists. If the problem persists, please
call our customer service department