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Limited Warranty (ONLY FOR U.S.A. AND PUERTO RICO)
Panasonic Consumer Marketing Company of North America,
Division of Panasonic Corporation of North America
One Panasonic Way, Secaucus, New Jersey 07094
Panasonic Pro 1 Commercial Microwave Oven
Limited Warranty
Limited Warranty Coverage (For USA and Puerto Rico Only)
If your product does not work properly because of a defect in materials or
workmanship, Panasonic Consumer Marketing Company (referred to as
“the warrantor”) will, for the length of the period indicated on the chart
below, which starts with the date of original purchase (“warranty period”), at
its option either (a) repair your product with new or refurbished parts, (b)
replace it with a new or a refurbished equivalent value product, or (c)
refund your purchase price. The decision to repair, replace or refund will be
made by the warrantor.
Product or
Part Name
Labor Parts
NE-12521
NE-17521
NE-21521
1 Yr.
1 Yr.
Magnetron: 3 Years
NE-12523
NE-17523
NE-17723
NE-21523
3 Years
3 Years
Magnetron: 3 Years
During the “Labor” warranty period there will be no charge for labor. During
the “Parts” warranty period, there will be no charge for parts.
This warranty only applies to products purchased and serviced in the
United States or Puerto Rico. This warranty is extended only to the original
purchaser of a new product which was not sold “as is”.
Service:
On-site service in the continental U.S.A. can be obtained during the
warranty period from a Panasonic authorized service center. Call 1-888
350 9590, toll free, to locate an authorized service center.
Defects must be
communicated to The Warrantor by the Purchaser no later than thirty (30)
days from the date the defect appears. If the Product shall prove, in the
sole judgment of The Warrantor, to be defective in materials or
workmanship during the warranty period, The Warrantor shall repair the
Product within a reasonable time after notification from the Purchaser to
The Warrantor. If the Product cannot be repaired after a reasonable
number of attempts, The Warrantor shall provide, at The Warrantor’s sole
discretion, either a refund of the purchase price or a replacement unit.
IF REPAIR IS NEEDED DURING THE WARRANTY PERIOD, THE
PURCHASER WILL BE REQUIRED TO FURNISH A SALES
RECEIPT/PROOF OF PURCHASE INDICATING DATE OF PURCHASE,
AMOUNT PAID AND PLACE OF PURCHASE. CUSTOMER WILL BE
CHARGED FOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT
SUCH PROOF OF PURCHASE.
Limited Warranty Limits And Exclusions
This warranty ONLY COVERS failures due to defects in materials or
workmanship, and DOES NOT COVER glass, plastic parts, temperature
probes (if included) and normal wear and tear or cosmetic damage. The
warranty ALSO DOES NOT COVER damages which occurred in shipment,
or failures which are caused by products not supplied by the warrantor, or
failures which result from accidents, misuse, abuse, neglect, bug
infestation, mishandling, misapplication, alteration, faulty installation, set-up
adjustments, maladjustment of consumer controls, improper maintenance,
power line surge, lightning damage, modification, rental use of the product,
service by anyone other than an authorized servicer, or damage that is
attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER
“LIMITED WARRANTY COVERAGE”.
THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS
PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY.
(As examples, this excludes damages for lost time, travel to and from the
servicer, loss of or damage to media or images, data or other memory or
recorded content. The items listed are not exclusive, but for illustration
only.)
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE
WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE PERIOD
OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, or limitations on how long an implied warranty
lasts, so the exclusions may not apply to you.
This warranty gives you specific legal rights and you may also have other
rights which vary from state to state. If a problem with this product
develops during or after the warranty period, you may contact your dealer
or Service Center. If the problem is not handled to your satisfaction, then
write to:
Consumer Affairs Department
Panasonic Consumer Marketing Company
661 Independence Pkwy
Chesapeake, VA 23320
PARTS AND SERIVCE, WHICH ARE NOT COVERED BY THIS LIMITED
WARRANTY, ARE YOUR RESPONSIBILITY.
Statute of Limitations
No suit shall be brought on an alleged breach of The Warrantor warranty
more than one (1) year following expiration of the relevant
warranty period.
Customer Services Directory (United States and Puerto Rico)
Obtain Product Information and Operating Assistance,
locate your nearest Dealer or Service Center, by visiting
our Web Site at:
http://www.panasonic.com/cmo
You may also contact us directly at:
1-877-CMO-OVEN (1-877-266-6836)
Monday-Friday 9am-9pm
For hearing or speech impaired TTY users, TTY: 1-877-833-8855
Accessory Purchases (United States and Puerto Rico)
Purchase Parts, Accessories and Instruction Books online for all
Panasonic Products by visiting our Web Site at:
http://www.pstc.panasonic.com
Or, send your request by E-mail to:
npcparts@us.panasonic.com
You may also contact us directly at:
1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only)
(Monday-Friday 9am-9pm EST)
Panasonic National Parts Center
20421 84th Avenue South
Kent, WA 98032
(We accept Visa, MasterCard, Discover Card, American
Express)
For hearing or speech impaired TTY users, TTY: 1-866-605-1277
As of Feb 2012