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Troubleshooting
Before calling Service, refer to the Troubleshooting topic for a list of symptoms and solutions
which may address your problem.
Symptom Possible solutions
No display on screen Check that the power cable is connected properly into the
mains socket and to the TV.
Disconnect power plug from the wall socket. Wait for about
60 seconds and re-connect the plug. Switch on the TV.
Press the
button on the remote control.
Poor reception
(or “snowy” picture)
Check antenna connection is connected properly from the TV
to the antenna source.
Adjust the picture manually.
Check that the correct TV system is selected.
Press the
button to check the incoming signal strength
indication at the top of the TV screen.
No picture Check that the antenna and power cables are connected
properly.
Check that the correct input source is selected.
Check that the Parental Lock function is switched off.
No sound on certain
channels
Check that the correct TV system is selected.
No sound Check that the volume is not set to the minimum.
Check that the “Mute” function is not switched on.
Check that the correct connection source is selected.
Sound interference Switch off any nearby electrical appliances such as hair dryer
or vacuum cleaner.
TV not responding to
remote
Check that there is no obstacle between the remote control
and the TV.
Check that the batteries are correctly inserted into the
remote control.
Replace batteries if necessary.
Spots on the TV screen
that do not change colour
No action needed because the LCD panel is built with very
high precision technology giving you the fine picture details.
Occasionally, a few non-active pixels may appear on the screen
as a xed point of red, blue, green or black. This does not af-
fect the performance of the set.