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Problem Solution
The machine has
been stored in a
room that was
not frost-free.
Contact the Philips Consumer Care Centre in your
country.
The SENSEO
®
coffee is not
strong enough.
Make sure that:
you have used the correct number of pods and have
pressed the right button. Use 1 pod in combination
with the 1-cup pod holder q and the 1-cup button
q. Use 2 pods in combination with the 2-cup pod
holder qq and the 2-cup button qq;
you have placed the coffee pod(s) properly in the
centre of the pod holder, to prevent water from
escaping along the edge of the pod(s). When
you use two coffee pods on top of each other,
make sure that the convex sides of both pods point
downwards and press the pods lightly into the pod
holder;
you have not used the same coffee pod twice by
accident;
the coffee in the pod is evenly distributed;
If you prefer a more robust avour, SENSEO
®
coffee
pods with a stronger blend are available.
The SENSEO
®
coffee is too
strong.
If you prefer a milder avour, SENSEO
®
coffee pods
with a milder blend are available.
The coffee is
not hot enough.
Do not use cups that are too large, as they cause the
coffee to get cold more quickly. Make sure the cups
have a capacity of at least 150ml.
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