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67
ENGLISH
67
TROUBLESHOOTING
This chapter summarizes the most common problems you could en-
counter with your machine. If you are unable to solve the problem with the
information below, visit www.philips.com/support for a list of frequently
asked questions or contact the Philips Saeco hotline in your country. You
nd its contact details in the warranty booklet by-packed separately or on
www.philips.com/support.
Machine actions Causes Solutions
The machine does not
switch on.
The machine is not connected to
the electric network.
Connect the machine to the electric
network.
The power button is set on “0”. Check that the power button is set to
“I”.
The drip tray gets lled
although no water is
drained.
Sometimes water is drained auto-
matically by the machine into the
drip tray to manage the rinsing of
the circuits and ensure optimum
machine performance.
This is seen as normal machine beha-
vior.
Co ee is not hot enough. The cups are cold. Preheat the cups with hot water or use
the hot water dispenser.
Beverage temperature in the pro-
gramming menu is set to low.
Ensure that the temperature is set to
Normal or High in the beverage pro-
gramming menu.
Cold milk is being added to the
co ee.
Cold milk will reduce the temperature
of the end product. Therefore please
pre-heat the milk before adding it.
No hot water is dispensed. The hot water/steam wand is clog-
ged or dirty.
Clean the hot water/steam wand
(please refer to chapter “Cleaning and
maintenance”).
Check if it is clogged by looking into
the spout. Use a pin or needle to make
a hole through the limestone.
The machine is not lling
the cup.
The machine has not been pro-
grammed.
Enter the beverage programming
menu and adjust the co ee length set-
ting to your liking for every beverage.
Co ee has not enough
crema.
(See note)
The blend is unsuitable, co ee is
not freshly roasted or the grind is
too coarse.
Change co ee blend or adjust the
grind as explained in chapter “Adju-
sting the Ceramic Co ee Grinder”.
The co ee beans or the pre-
ground co ee are too old.
Ensure that fresh co ee beans or pre-
ground co ee are being used.
The milk was not frothed. The Carafe is dirty or not inserted
correctly.
Verify the correct cleaning of the carafe
and its insertion.